ABOUT THE PLAY ON PROGRAM

Do I have to be a student to join Play On? No. If you’re between 16 and 29, you can buy Play On tickets.

Where will I be sitting?
Play On seats are assigned as best available for that performance, excluding A+ seats.

Can I bring a friend?
Yes. You can buy two tickets for any eligible performance. Your guest can be of any age.

Can I buy more than two tickets to a performance?
No. Each registered Play On member can buy only two tickets to any eligible performance.

Of course, if you like the show you can come back again – to another eligible date.

How far in advance can I book Play On tickets? We’ll post dates approximately two weeks ahead of performance time, and you can book tickets as soon as a date is posted.

Do I need a credit card to buy tickets?  

We encourage Play On tickets to be purchased online, so yes you will need a credit card. However, if you do not have a credit card you can purchase ticket in person at our box office window and use your debit card or cash.  Remember to bring your ID with you when you purchase tickets in person.

How do I get my tickets? Tickets will not be mailed. You can pick them up at the main Festival Theatre box office until three hours before the performance begins or at a kiosk located in the main lobby of the Festival Theatre.

Do I have to show an ID card? Yes. We’ll ask for photo ID that provides proof of age every time you pick up Play On tickets.

Can I return or exchange my Play On tickets? Sorry, no. All ticket sales are final.

ATTENDING A PERFORMANCE

Where's the theatre?

Click here for theatre locations.

How long is the performance?
Most performances run between 2.5 and 3 hours, with one 15-20-minute interval. For more exact running times, please check the individual production pages on this website.

Are refreshments available at the theatres?

• There are no sit-down restaurants in any of our theatres. However, drinks and light snacks can be purchased from our bar and concession areas before the performance and during the interval.
• There is no bar service at the Tom Patterson Theatre.
• With the exception of bottled water, food and drink are not allowed in the theatres.

What if I'm late?

• All performances begin promptly, and there are no refunds for latecomers.
• At the Festival and Avon theatres, latecomers may be seated at a suitable break.
• At the Tom Patterson and Studio theatres, it may not be possible to seat latecomers until the intermission. If there is no intermission, it may not be possible to seat latecomers at all.

SPECIAL NEEDS
What if I use a wheelchair?
All our theatres are wheelchair accessible, but we can’t yet sell these seats on our website. If you require wheelchair seating, please call the box office at 1.800.567.1600.

What if I'm visually impaired?
If you are a CNIB member and require complimentary seating for your travel companion, please call the box office at 1.800.567.1600.

What if I am hearing-impaired?
All our theatres are equipped with wireless hearing assistance receivers. Please choose “I would like to book a hearing assistance receiver” when placing your order online. There is a $2 rental fee.

VISITING STRATFORD

What’s the best way to get to Stratford?

Stratford is an easy two-hour drive from Toronto. Click here for maps and directions.  

Where can I park? There's lots of parking in Stratford. Click here for parking information.

I don’t have a car. Can I get to Stratford on public transit?

• There is a train service to Stratford from most major cities in the U.S. border states and the Toronto-Kitchener-Waterloo-London corridor every day of the week. Click here for more information.
• Although it is possible to reach Stratford by bus, you will likely find train travel more convenient. For more information on bus service, please contact Greyhound at www.greyhound.ca or 1.800.661.8747.
• We operate our own non-stop bus service called TO/KW Direct. It departs from Toronto and Kitchener for selected matinee dates in July through September.   Click here for more information.

Where can I eat in Stratford?
Stratford boasts some truly fabulous restaurants to suit all budgets. Please remember to make a reservation – especially during the busy months of July, August and September. With so many people visiting us, there is rarely an empty seat in a restaurant before a show.

Where's a good place to stay overnight?
Stratford has hundreds of wonderful places to stay –everything from B&Bs to hotels to a college residence. Click here for our general accommodation listings. If you'd like help finding a place call our Accommodation Bureau at 1.800.567.1600. This is a free service.