Do I have to be a student to join Play On?
No. If you’re between 16 and 29, you can buy Play On tickets.
What if I turn 30 a few months after joining Play On?
If you are already registered as a Play On member, just login and we’ll re-direct you to Play Encore where you’ll get up to 50% off selected performances all season long.
Where will I be sitting?
Play On seats are in the best available areas of the Stratford Festival’s four theatres, excluding A+ seats.
Can I bring a friend? Yes. You can buy two tickets for any eligible performance. Your guest can be of any age.
Can I buy more than two tickets to a performance? No. Each registered Play On member can buy only two tickets to any eligible performance. Of course, if you like the show you can come back again – to another eligible date.
How far in advance can I book Play On tickets?
We’ll post dates approximately two weeks ahead of performance time, and you can book tickets as soon as a date is posted.
Do I need a credit card to buy tickets? If you’re buying tickets online, you must have a credit card. In person, you can pay with cash, credit or debit card.
How do I get my tickets?
Tickets won’t be mailed. You can pick them up at the main Festival Theatre box office until three hours before the performance begins or at a kiosk located in the main lobby of the Festival Theatre.
Do I have to show an ID card?
Yes. We’ll ask for photo ID that provides proof of age every time you pick up Play On.
Can I return or exchange my Play On tickets?
Sorry, no. All ticket sales are final.
Attending a performance Theatre locations
Where can I park? There is lots of parking in Stratford.
More parking information
How long is the performance? Most shows run between 2.5 and 3 hours, with one 15-20-minute intermission. For more exact running times please check individual show pages on this website.
Are refreshments available at the theatres?
- There are no sit-down restaurants in any of our theatres.
- Drinks and light snacks can be purchased before the show and during intermission from our bar and concession areas.
- There is no bar service at the Tom Patterson Theatre.
- With the exception of bottled water, food and drink are not allowed in the theatres.
What if I’m late?
- All performances begin promptly, and there are no refunds for latecomers.
- At the Festival and Avon theatres, latecomers may be seated at a suitable break.
- At the Tom Patterson and Studio theatres, it may not be possible to seat latecomers until the intermission. If there is no intermission, it may not be possible to seat latecomers at all.
What about special needs services?
Wheelchair accessibility
All our theatres are wheelchair accessible, but we can’t yet sell these seats on our website. If you require wheelchair seating, please call the box office at 1-800-567-1600.
Blind and visually impaired patrons
If you are a CNIB member and require complimentary seating for your travel companion, please call the box office at 1-800-567-1600.
Hearing impaired patrons
All our theatres are equipped with wireless hearing assistance receivers. Please choose “I would like to book a hearing assistance receiver” when placing your order online. There is a $2 rental fee.
Visiting Stratford What’s the best way to get to Stratford?
Stratford is an easy two-hour drive from Toronto.
Maps and directions. I don’t have a car. Can I get to Stratford on public transit?
Train service to Stratford There is train service to Stratford from most major cities in the U.S. border states and the Toronto-Kitchener-Waterloo-London corridor every day of the week.
More information. Bus service to Stratford
Although it is possible to reach Stratford by bus, you will likely find train travel more convenient. For more information, please contact Greyhound at www.greyhound.ca 1-800-661-8747.
Non-stop coach service
We operate a non-stop bus service called
TO Direct from Toronto for selected matinee dates in July through September.
Where can I eat in Stratford?
Stratford boasts some truly fabulous restaurants to suit all budgets.
Please remember to make a reservation – especially during the busy months of July, August and September. With so many people visiting us, there is rarely an empty seat in a restaurant before a show.
What about staying overnight? Stratford has hundreds of wonderful places to stay, everything from B&Bs to hotels to a college residence.
General accommodation listings.
If you’d like help finding a place, you can call our Accommodation Bureau at 1-800-567-1600. This is a free service.