Education Associate (Post-Secondary and Group)

This position reports to the Director of Education or designate and is part of the Education team. The Education Department is responsible for creating resources and programming for students, teachers and lifelong learners.

Responsibilities:

• Coordinate simultaneous projects and programs including onsite, offsite and virtual workshops and chats for post-secondary students, community and social groups as well as lifelong learners
• Coordinate the Library Lectures, Shakesperience and The Stratford Seminar Society
• Fulfill administrative duties including data entry, registrations, correspondence, filing, etc
• Represent the Festival and fulfill all responsibilities with an ethic of care, respect and professionalism
• Coordinate and support teaching artists to facilitate workshops, chats and other programs for post-secondary students and teachers as well as for adult and community groups
• Act as a host for workshops, chats and other programs, ensuring all programs operate on schedule and in a welcoming and inclusive way
• Create resources and materials for post-secondary and group programs
• Track payments and expenses
• Liaise with stakeholders throughout the Festival and collaborate with external partners

Qualifications:

• Exceptional written and oral communication skills, organization and attention to detail
• Proficiency in Microsoft Office Suite
• Strong interpersonal skills
• Collaborative team player
• Ability to work independently and adapt to shifting priorities and timelines
• Excellent problem-solving skills
• Proven commitment to inclusion, diversity, equity and accessibility
• Experience in performing arts environments and familiarity with teaching and learning in post-secondary institutions would be an asset
• Experience working with data management and ticketing systems such as Tessitura and Artifax would be an asset

This Part-time (15 hours/week) Seasonal position is located in Stratford, Ontario, with potential to be a hybrid work arrangement from March 1, 2023 - November 30, 2023.

This position will be posted until the role is filled.

Job Type: Seasonal

The Festival is working diligently toward a safe and healthy workplace for everyone.  We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

As a condition of hire, all successful job candidates must be fully vaccinated against COVID-19 and provide proof of full vaccination at time of contracting. This condition is subject to the provisions of the Human Rights Code.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

If you feel you could make a meaningful contribution to the Stratford Festival, please apply by submitting your resume and cover letter in a single PDF to:

Finance Assistant

This position reports to the Controller or designate and is part of the Finance team.  

Responsibilities:

• Record daily fund summary, quick cheque balances, export figures, run daily credit card reports
• Ensure box office deposits to various bank accounts balances
• Ensure on account method of payments balance off and are marked off.
• Assist with credit card entry
• Assist with accounts payable entry when needed. 
• Management of accounts receivable and collections
• Assist with preparation for year-end audit
• Assist with daily operations within the Finance Department
• Perform other duties as assigned

Qualifications:

• Post-secondary diploma or equivalent education and experience in a field related to Accounting, Finance or Business Administration
• Minimum of 2 years' experience in an administrative or accounting role
• Confident in Microsoft Office-particularly Excel
• Strong attention to detail in all areas of work
• Strong interpersonal and communication skills with a positive attitude

This full time position is located in Stratford, Ontario and will begin immediately.

This posting will be open until filled.

Job Type: Full time

The Festival is working diligently toward a safe and healthy workplace for everyone.  We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

If you feel you could make a meaningful contribution to the Stratford Festival, please apply by submitting your resume and cover letter in a single PDF to:

Forum Producing Assistant (2 openings)

This position reports to the Meighen Forum Director or designate and is part of the Directors' Office team. This position provides co-ordination and support for The Meighen Forum, a series of 150+ events that illuminate the themes of the Festival's season by bringing Festival artists and distinguished guests together with our audiences. 

About The Meighen Forum:

Founded by Artistic Director Antoni Cimolino in 2013, the Meighen Forum is a series of engaging events designed to illuminate the themes and ideas in our playbill and explore their resonance and relevance in today's world. A typical Forum season includes concerts, play readings, panel discussions, keynote speakers, workshops and more. The goal of bringing together our artists and some of the greatest leaders and thinkers of our time on the Meighen Forum program is to open a window into the artistic mind, creating for our audiences a transformational experience that allows our productions to resonate more deeply and personally with each patron and challenging perceptions and assumptions about our work and our society.

Responsibilities:

• Manage multiple series of events in the Stratford Festival Forum, including: supervising events, organizing prep meetings and liaising with other Festival departments including payroll, marketing and publicity

• Liaise with guests and arrange travel and itineraries

• Administer contracts and other paperwork for a variety of simultaneous projects

• Initiate and track payments and expenses, and ensure fulfillment of other contractual commitments.

• Maintain Artifax event software and guest database
• Support and contribute to Forum planning including: researching selected plays, identifying the themes and topics and historical context of the works

• Research and recommend potential Forum guests and events
• Organize copy and marketing assets
• General administrative duties, including data entry, proofing text, correspondence, filing, etc.

• Represent the Festival with a high standard of professionalism and fulfill all responsibilities with an ethic of care, respect, and generosity.

Qualifications:

• Administrative and/or event management experience in performing arts, hospitality and/or financial environments is preferred
• Knowledge of Artifax and/or Tessitura software would be an asset
• Ability to prioritize and multi-task while demonstrating tact and sensitivity under pressure
• Exceptional attention to detail and problem solving skills
• Strong communication skills, including proficiency in Microsoft Office and Google Suite
• Ability to work independently and adapt to shifting priorities and timelines.
• Drivers license is an asset

This is a full-time seasonal position, end of February through September 2023. While the successful candidates will have the option of some remote work, this position will require onsite presence on the Festival campus in Stratford, Ontario during June to September. Regular work hours are 35 hours a week (including weekends as described above); in addition, occasional evenings (subject to compensatory time off) may be required.

This posting will be open until filled.

Job Type: Seasonal

The Festival is working diligently toward a safe and healthy workplace for everyone.  We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

If you feel you could make a meaningful contribution to the Stratford Festival, please apply by submitting your resume and cover letter in a single PDF to:

Payroll Coordinator

Reporting to the Payroll Manager, your primary focus will be to administer accurate, efficient and timely payroll for employees and independent contractors. This position reports to the Payroll Manager and is part of the Human Resources team.   

Responsibilities:

• Administer payroll for 1000+ employees, self-employed contractors and non-residents on a weekly and bi-weekly payroll using Ceridian Dayforce/UKG Pro
• Process and balance payroll information including but not limited to master file changes, earnings, deductions, expenses, adjustments, leaves, new hires, terminations and year-end tax documents
• Maintain all payroll related record keeping
• Act as primary payroll contact for several departments and provide a timely response from inquiries to managers and employees
• Process electronic ROEs and other payroll related forms/documentation accurately as required
• Prepare various payroll and management reports
• Provides support to the Payroll Manager for payroll related projects and duties as required
• Administer 9 collective agreements within compliance
• Audits payroll earnings, deduction and payroll registers for accuracy and obtaining necessary approvals
• Assists with the development, testing and implementation of changes to the payroll system
• Balance and reconcile general ledger payroll accounts and remittances on a monthly basis

Qualifications:

• Canadian Payroll Association - PCP designation or currently working towards designation
• 1-3 years of hands on experience in full cycle payroll processing including time and attendance tracking
• Experience with and or working knowledge of Ceridian Dayforce or UKG Pro is an asset
• Experience administering a unionized payroll with excellent analytical problem solving skills, attention to detail and accuracy
• Solid comprehension and understanding of payroll/timekeeping practices, employment legislation, CRA regulations and accounting principles
• Attention to detail with the ability to work in a highly organized fashion where accuracy, urgency and confidentiality are critical
• Superb customer service skills along with excellent written and spoken communication skills
• Proficient with Microsoft applications (Excel, Word) with adaptability to learn new applications
• A self-starter with strong planning and organization skills

This full time, position is located in Stratford, Ontario and will begin February 2023. This position requires the candidate to work onsite for a minimum of the first 3 months for training purposes, after which remote work may be available.

Regular work hours for this position are Monday to Friday, but may require the candidate to work holiday and weekend hours as scheduled to ensure payroll is processed according to company policies and collective agreements.

Job Type: Full Time

The Festival is working diligently toward a safe and healthy workplace for everyone.  We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

If you feel you could make a meaningful contribution to the Stratford Festival, please apply by submitting your resume and cover letter in a single PDF by 5:00pm on January 15, 2023 to:

Production Administrator

This position reports to the Director of Production or designate and is part of the Production Management team.  

Responsibilities:

• Ensure accuracy of production department operating and capital budgets and forecasts 
• Monitor the production budget ensuring ethical practices are in place for spending and approvals
• Establish and maintain departmental records, procedures and business practices
• Oversee, execute and implement contractual agreements
• Review and approve timesheets based on collective agreements and their payroll requirements
• Coordinate and initiate communications within the production department
• Oversee problems and conflicts and provide guidance or interpretation of personnel policies
• Supervise and delegate tasks to Administrative Assistant
• Liaise between Director of Production and staff
• Adhere to the Stratford Festival Health & Safety Commitment and Procedures, and ensure that safe work practices and policies are supported and enforced within reporting structure
• Perform other duties as assigned

Qualifications & Experience:

• Post-secondary degree or equivalent education and experience in a field related to Arts Administration or Business
• Experience preparing seasonal and full time employment contracts including Canadian Actors' Equity and Associated Designers of Canada agreements.
• Experience in understanding and interpreting collective agreements and while ensuring timesheet/payroll requirements are met.
• Resilience while working in an environment of changing demands, distractions, priorities and goals.
• Minimum of 5 years' experience in an administrative role, preferably in a performing arts industry

Preference will be given to candidates who see how clear communication, accurate accounting and personal passion for the arts are integral to supporting the dynamic process of theatre production. 

This full time position is located in Stratford, Ontario and will begin as soon as possible.

This position will be posted until filled.

Job Type: Full Time

The Festival is working diligently toward a safe and healthy workplace for everyone.  We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

If you feel you could make a meaningful contribution to the Stratford Festival, please apply by submitting your resume and cover letter in a single PDF to:

Events Coordinator

This position reports to the Bar and Events Manager or designate and is part of the Café & Catering team.  

Responsibilities:

• Maintain a friendly, positive atmosphere for both guests attending events and staff working events.
• Supervise events taking place throughout the Stratford Festival - both at on-site and off-site locations.
• Train and lead service team in all event food and drink service capacities.
• Coordinate with the Bar and Events Manager to ensure clients requests are executed.
• Ordering event supplies and maintaining inventory levels.
• Coordinating setup needs of events.
• Direct and motivate staff in a positive manner.

Qualifications:

• Smart Serve Certified.
• At least 2 years' experience in event services for both large and small groups.
• At least 2 years' event leadership experience.
• Excellent written and verbal communication.
• Exceptional organizational skills with proven ability to multi-task.
• Proven ability to work in a team environment.

Preference will be given to candidates with previous supervisory experience in the service industry. Candidates are required to work flexible hours including evenings, weekends and holidays.

The posting will be open until filled.

This Seasonal full time position is located in Stratford, Ontario and will begin as soon as possible. Peak hours align with the Theatre season, but part-time contract work in the off-season is possible.

Job Type: Seasonal

The Festival is working diligently toward a safe and healthy workplace for everyone.  We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

If you feel you could make a meaningful contribution to the Stratford Festival, please apply by submitting your resume and cover letter in a single PDF to:

Food & Beverage Administrator

This position reports to the Bar and Events Manager or designate and is part of the Audience Development team.  

Responsibilities:

• Provide administrative assistance to the Food & Beverage Department, including but not limited to creating staff schedules, assistance with email correspondence, scheduling of meetings.
• Work closely with Bar Coordinators to assist with contracts, ordering, and shift coverage.
• Coordinate with Finance department to submit invoices, confirm payments are sent and received.
• Work with Culinary Team to keep Event Orders updated and accurate.
• Support the day to day operations of the Food & Beverage Department by ensuring office stationary, IT, and equipment needs are met.
• Maintain positive public relations.
• Maintain a clean and tidy appearance, adhering to uniform standards.
• Adhere to the Stratford Festival's Health & Safety Commitment, Policies and Procedures, and inform your Supervisor of any unsafe condition immediately.
• Perform other duties as assigned.

Qualifications:

• 2 years of experience in an administrative or similar role
• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).
• Strong organizational skills and ability to prioritize multiple tasks with strong attention to detail

The posting will be open until filled.

This Seasonal part time position is located in Stratford, Ontario and will begin as soon as possible.

Job Type: Seasonal

The Festival is working diligently toward a safe and healthy workplace for everyone.  We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

If you feel you could make a meaningful contribution to the Stratford Festival, please apply by submitting your resume and cover letter in a single PDF to:

Head Chef, Catering

This position reports to the Executive Chef or designate and is part of the Café and Catering team.   The primary focus will be to lead the preparation and food service of meals in a quickly growing event business.

Responsibilities:

• Assist with hiring, training, coaching and leading the culinary team
•  Assist with designing menus using locally sourced ingredients and keep up-to-date with current food trends
• Assist with implementing menu and recipe standards to ensure consistency in appearance, taste and costing
• Order stock and supplies and monitor inventory levels
• Oversee cooking, preparing and serving of dishes during events
• Assist with the day-to-day production of the café menu and internal craft service requirements
• Coordinate with the Executive Chef and monitor payroll expenditures, expenses and food costs keeping in accordance with budgetary guidelines
• Adhere to the Stratford Festival Health & Safety Commitment and Procedures, and ensure that safe work practices and policies are supported and enforced within reporting structure.
• Perform other duties as assigned

Qualifications:

• Minimum two years culinary experience supervising, coaching and training employees
• Minimum five years' experience in the culinary industry 
• Experience with Microsoft Office
• Excellent verbal communication
• Strong supervisory skills, capable of motivating, leading and developing kitchen staff

Preference will be given to candidates with Canadian Red Seal or completion of a diploma or degree in culinary arts. Candidates must be available to work a flexible schedule that includes evenings, weekends and holidays.

This Seasonal full time position is located in Stratford, Ontario and will begin immediately. Peak hours align with the Theatre season, but part-time contract work in the off-season is available.

The posting will be open until the position is filled.

Job Type: Seasonal

The Festival is working diligently toward a safe and healthy workplace for everyone.  We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

As a condition of hire, all successful job candidates must be fully vaccinated against COVID-19 and provide proof of full vaccination at time of contracting. This condition is subject to the provisions of the Human Rights Code.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

If you feel you could make a meaningful contribution to the Stratford Festival, please apply by submitting your resume and cover letter in a single PDF to:

House Manager

This position reports to the Senior House Manager or designate and is part of the Front of House team.  

Responsibilities:

• Lead a team of seasonal ushers that will collaborate with other patron-facing roles to deliver exceptional front of house customer service.
• Interface extensively with patrons, as well as production and artistic personnel you will balance the needs of various stakeholders towards the common goal of an excellent theatre experience.
• Ability to work flexible hours, days, evenings, weekends and holidays.

Qualifications:

• A clear knowledge of all health and safety practices is expected, and a comfort with leadership in emergency situations is required.
• First Aid and CPR certifications are ideal.
• Experience with Tessitura software is an asset.
• Comfort with common business software programs (Word, Excel, Outlook) is expected.
• Minimum of three years' in a hospitality role is preferred.

This Seasonal position is located in Stratford, Ontario and with varied start dates between April & July, ending in October, with the possibility of extension. This position will require the candidate to embrace a flexible work schedule which includes evenings and weekends as scheduled.

The posting will be open until filled.

Job Type: Seasonal

The Festival is working diligently toward a safe and healthy workplace for everyone.  We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

If you feel you could make a meaningful contribution to the Stratford Festival, please apply by submitting your resume and cover letter in a single PDF to:

Marketing Administrator

The Marketing Administrator will support the Senior Director of Marketing and Audience Development, Marketing Directors and wider Marketing team in the day-to-day administration required to deliver the Festival's marketing strategy. The position will act as an important conduit of information between the Marketing team and other departments across the organization.

Responsibilities:

• Provide administrative assistance to the Senior Director of Marketing and Audience Development, including but not limited to, scheduling meetings, making travel arrangements, providing updates on department activity, sourcing quotes and facilitating approval of marketing collateral.
• Represent the marketing department at meetings including taking notes and minutes and circulating as required.
• Ensure tactical marketing plans are kept up to date and distribute to key internal stakeholders on a weekly basis.
• Ensure invoices are correctly coded to support accurate tracking of marketing expenditure against budgets for "Forecast of Revenue and Expense" reporting.
• Maintain marketing checklists, timelines and tracking documents.
• Support the smooth running of the marketing department, including by ensuring office stationary, IT, furniture and equipment needs are met.

Qualifications:

• 2 years of experience in administrative support functions
• Strong organizational skills and ability to prioritize multiple tasks seamlessly with a strong attention to detail
• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), Adobe Acrobat, and social media web platforms
• Very strong interpersonal skills and the ability to build relationships with key stakeholders

Preference will be given to candidates with cultural sector or general office administration experience.

This full time position is located in Stratford, Ontario and will begin as soon as possible. This position will remain open until filled.

Job Type: full time

The Festival is working diligently toward a safe and healthy workplace for everyone.  We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

As a condition of hire, all successful job candidates must be fully vaccinated against COVID-19 and provide proof of full vaccination at time of contracting. This condition is subject to the provisions of the Human Rights Code.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

 If you feel you could make a meaningful contribution to the Stratford Festival, please apply by submitting your resume and cover letter in a single PDF to:

Marketing Automation Specialist

Would you like to play a meaningful role with North America's leading not-for-profit classical repertory theatre? At the Stratford Festival, we attract the world's finest talent, offering a unique experience for staff, artists and actors alike. 

The Revenue and Research team, within the Marketing Department, is a trusted partner that departments across the organization can turn to for information when they need to make evidence-based decisions relating to the audiences they serve and the revenue they deliver.

Under the guidance of the Associate Director, Analytics, the Marketing Automation Specialist is responsible for developing and implementing strategic marketing and sales automations across multiple marketing channels and applications to acquire and retain patrons.  The Marketing Automation Specialist will also lead cross-department users of Stratford's marketing automation/CRM platform, driving results and creating alignment with email marketing, paid social, search, display, other paid digital ad platforms and SMS campaigns.

This position may be performed remotely, but some onsite work in Stratford, Ontario may be required for project completion.

Responsibilities:

The primary function of this role is to understand, develop and optimize the wide variety of ways that new and existing customers interact with the Stratford Festival using marketing automation drive ticket sales and membership/donation income as the product owner of our marketing automation systems. This includes:

• Developing and implementing best practice marketing automation workflows to innovate, grow and optimize customer engagement and retention, boost revenue and maximize efficiency using two key applications, Tessitura (CRM) and the Festival's marketing automation across all marketing channels. This includes, but is not limited to, pre-performance/streaming emails, post-performance/streaming surveys, post-purchase upsell/cross-sell, customer service reminders, cart and site abandon emails and interest-based lead generation forms.
• Under the Direction of the Associate Director, Analytics, lead the implementation of the Festival's new marketing automation system, including the training of key power users.
• Identifying different segmentation criteria based on audience behaviour, demographic, geographic, and psychographic characteristics.
• Running A/B tests for campaigns to optimize performance across marketing channels.
• To lead and develop marketing automation programs across the marketing team (Website Manager, Social Media Manager, Marketing Campaign & Operations Manager, Digital Marketing Manager, Graphics Studio Manager, Associate Director, Marketing) and cross-departmentally (Advancement, IT, Audience Development) to drive results and create alignment with all marketing channels.
• Monitor and optimize existing automation campaigns.
• Create daily, weekly and monthly dashboards and reports to track results.
• Encourage organizational partners to continually innovate through marketing automation strategies and tactics.
• As primary product owner of the marketing automation platform, onboard and train new users and ensure adherence to company standards, update and maintain customer lists.
• Documents all marketing automation strategies and outputs and training programs to allow holiday and illness coverage.
• Lead the implement of the Festival's SMS strategy for segmented patron communication that integrates with the Festival's full complement of digital communication.

The secondary function of this role is to be a key power user of Tessitura CRM and provide redundancy for priority standard operating responsibilities of the Research and Revenue Team. This includes:

• Assist Tessitura Administrator with system tasks such as ticket setup/administration and Advancement department configuration in both Tessitura and TNEW.
• Participate in departmental revenue maximization strategies such as yield management, ticketing pricing, discounting programs, and build strategies to implement these areas into our marketing automations.
• Assist with managing patron database tasks such as correcting duplicate accounts, updating information, and working closely with all departments to record and report on patron, donor, and participant information.
• Execution of complex lists and extractions for various departmental needs.
• Assist with documenting organizational best-practice processes in addition to maintaining internal documentation and training materials to support each department's user and training needs.

Additional Duties and Responsibilities

• Keep abreast of industry news, trends and best practices in marketing automation.
• Ensure that the Festival is maximizing its use of its new marketing automation system and new features that are developed.
• Adhere to the Stratford Festival Health & Safety Commitment and Procedures, and ensure that safe work practices and policies are supported and enforced within reporting structure.
• Perform other duties as assigned.

Qualifications:

• University Degree or equivalent education and experience in computer science, data management/analytics, communications, business administration or relevant degree and/or working experience in the field.
• A minimum of five years of experience in data management/analytics or CRM, with at least 2 years in a lead role. Leading the implementation of a new platform or product is a plus.
• Knowledge and best practices of CMS, project management tools, analytical tools, email marketing tools.
• Advanced experience with Tessitura CRM, Wordfly or Active Campaign/Prospect2 are required, with skills to train others.
• High level of technical competency and a love of exploring new digital platforms and their potential to acquire and retain audiences in new and unique ways.
• Strong time management skills, attention to detail, self-awareness, a spirit of curiosity with a strong ability to prioritize projects and meet deadlines.
• Excellent project management skills, including effective written and verbal communication, problem solving aptitude and attitude
• Familiarity with CASL, CAN-SPAM and GDPR laws for email and regulations pertaining to SMS messaging.
• Experience in the cultural, tourism and/or entertainment industry preferred.

This full time position in a remote-friendly office. For this role we will consider all applications from those based in Canada with the option to work from our Stratford, Ontario office. The ideal start date for this position is the end of February. 

Job Type: Full time

The Festival is working diligently toward a safe and healthy workplace for everyone.  We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

As a condition of hire, all successful job candidates must be fully vaccinated against COVID-19 and provide proof of full vaccination at time of contracting. This condition is subject to the provisions of the Human Rights Code.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

If you feel you could make a meaningful contribution to the Stratford Festival, please apply by submitting your resume and cover letter in a single PDF by 5:00pm on DATE - OPEN UNTIL FILLED to:

Culinary Team (Cook, Food/Baking Prep, Dishwasher)

These position reports to the Executive Chef or designate and is part of the Audience Development department.  

Cook:

Responsibilities:

• Provide internal and external catering services as required, including transportation of food.
• Set up work area (Sanitizing work area, stocking ingredients, finishing food preparation).
• Process raw ingredients for use in upcoming events/menus, using techniques such as chopping, slicing, paring, peeling, blanching, marinating, braising, poaching, boiling, sautéing, frying, and roasting.
• Cook/Prepare Food orders as needed within the appropriate time frame.
• Monitor food items to ensure consistency, proper portioning, appropriate temperatures and correct ingredients.

Qualifications:

• Secondary School Diploma or equivalent education and experience in the hospitality, food and beverage industry
• 2 years' experience in a similar role preferred
• Food Handlers Certificate preferred

Food/Baking Prep:

Responsibilities:

• Prepare food items for the Festival and Tom Patterson Cafes.
• Provide internal and external catering services as required, including transportation of food.
• Set up work area (Sanitizing work area, stocking ingredients, finishing food preparation).
• Transport food products to designated areas and monitor inventory levels.
• Process raw ingredients for Café products, using techniques such as chopping, slicing, mixing and peeling.
• Prepare food orders as needed within the appropriate time frame.
• Prepare and bake baked goods according to predetermined recipes.
• Monitor food items to ensure consistency, proper portioning, appropriate temperatures and correct ingredients.

Qualifications:

• Secondary School Diploma or equivalent education and experience in the hospitality, food and beverage industry
• Previous experience in a similar role preferred

Dishwasher:

Responsibilities:

• Collect dishes in guest areas and washing dishes/kitchen wares.
• Maintain a safe and sanitary work environment.
• Transport equipment, kitchen wares and products to designated areas.

• Assist with food order delivery to cafes and patrons as required

• Following all organizational and governmental health/safety standards at all times.
• Maintain a clean and tidy appearance at all times, adhering to established uniform standards
• Clean kitchen equipment.
• Organize storage areas as needed.

Qualifications:

• Secondary School Diploma or equivalent education and experience in the hospitality, food and beverage industry
• Previous experience in a similar role preferred

These seasonal positions are located in Stratford, Ontario and will begin immediately. Will require evening and weekend work as needed.

Job Type: Seasonal Contract

The Festival is working diligently toward a safe and healthy workplace for everyone.  We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you have the qualifications to fill this role and feel you could make a meaningful contribution to the Stratford Festival, please apply by submitting your resume and cover letter in a single PDF to:

Food & Beverage Representative

This position reports to the Bar and Events Manager or designate and is part of the Audience Development team.  

Responsibilities:

• Greet and serve guests at bars across 4 theatres prior to, during and after performances.
• Provide efficient, consistent and exceptional customer service.
• Provide food and beverage services at external and internal events.
• Ensure bar product and supplies are fully stocked.
• Handle cash transactions and balancing cash daily.
• Assist guests regarding menu items in an informative and helpful way.
• Maintain positive public relations.
• Maintain a clean and tidy appearance, adhering to uniform standards.
• Adhere to the Stratford Festival's Health & Safety Commitment, Policies and Procedures, and inform your Supervisor of any unsafe condition immediately.
• Perform other duties as assigned.

Qualifications:

• Secondary School Diploma or equivalent education.
• Previous experience in a similar role preferred.
• Smart Serve Certificate required.

Candidates are required to work flexible hours including evenings, weekends and holidays.

The posting will be open until filled.

This Seasonal full time position is located in Stratford, Ontario and will begin as soon as possible.

Job Type: Seasonal

The Festival is working diligently toward a safe and healthy workplace for everyone.  We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

If you feel you could make a meaningful contribution to the Stratford Festival, please apply by submitting your resume and cover letter in a single PDF to:

Green Room Host

This position reports to the Executive Chef or designate and is part of the Audience Development team.

Responsibilities:

• Process food orders, coffee service and payments in fast paced staff café
• Deliver an excellent guest experience with in-depth knowledge of menu options and dietary restrictions
• Assist with simple food preparations as needed; baked goods, sandwiches, etc.
• Operate Point of Sale system and balance cash till at end of shift
• Maintain exceptional cleanliness standards for all for eating and guest preparation areas

Qualifications:

• Excellent communication skills, ability to interact with customers in a friendly and professional manner
• Strong teamwork skills - willing and able to assist kitchen and service colleagues to ensure seamless guest experience
• Demonstrable knowledge of current food trends, dietary and food allergy awareness
• Experience with point of sale computer systems an asset
• Safe Food Handling Certification considered an asset

This seasonal position is located in Stratford, Ontario and will begin immediately. Will require evening and weekend work as needed.

Job Type: Seasonal

The Festival is working diligently toward a safe and healthy workplace for everyone. We welcome applicants of

every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you have the qualifications to fill this role and feel you could make a meaningful contribution to the Stratford Festival, please apply by submitting your resume and cover letter in a single PDF to:

Parking Attendant & Usher

This position reports to the Senior House Manager or designate and is part of the Front of House team.  

Parking Attendant Responsibilities:

• Must be able to work a variety of shifts including matinee, evening, weekends and holidays.
• Direct patrons to parking spots
• Confirm cars are parked in a neat and orderly fashion.
• Adhere to the Stratford Festival's Health & Safety Commitment, Policies and Procedures, and inform your Supervisor of any unsafe condition immediately
• Perform other duties as assigned

Usher Responsibilities:

• Must be able to work a variety of shifts including matinee, evening, weekends and holidays.
• Provide customer service to all patrons attending the performances, including providing patron information regarding the Festival season and productions as well as general tourism information.
• Be familiar with theatre layout and assist guests with seating and accessibility requirements.
• Assist our patrons become familiar with and follow theatre etiquette as it relates to the safety of our actors and the experience of other guests.
• Handle customer concerns and complaints with thoughtfulness and professionalism.
• Attend staff meetings, training and information sessions
• Adhere to, implement, and enforce the Stratford Festival Health & Safety Commitment and Procedures, and ensure that safe work practices and policies are supported and enforced within reporting structure.
• Perform other duties as assigned

Parking Attendant Qualifications:

• Previous experience in a customer service role preferred
• Ability to balance cash while working in a fast pasted, independent environment.

Usher Qualifications:

Previous experience in a customer service role preferred

This Seasonal position is located in Stratford, Ontario and with varied start dates between April & July, ending in October. This position will require the candidate to embrace a flexible work schedule which includes evenings and weekends as scheduled.

The posting will be open until filled.

Job Type: Seasonal

The Festival is working diligently toward a safe and healthy workplace for everyone.  We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

If you feel you could make a meaningful contribution to the Stratford Festival, please apply by submitting your resume and cover letter in a single PDF to:

Retail Sales Associate

This position reports to the Retail Manager or designate and is part of the Audience Development team.  

Responsibilities:

• Provide outstanding sales and customer service to Theatre Shop patrons. Assist in product selection, provide courteous and knowledgeable information to patrons regarding all inquiries. 
• Acquire and retain extensive product knowledge that will assist in selling and upselling of the merchandise.
• Operate point of sale system quickly and efficiently under periods of high volume. 
• Restock stores as required, including merchandise, packaging and office supplies.  Some heavy lifting may be required when restocking.

• Provide patron information regarding the Festival season and productions as well as general tourism information.

Qualifications:

• You are an outgoing people person who enjoys meeting and engaging with fellow theatregoers.
• You are passionate about live entertainment.
• You can acquire and retain extensive product knowledge that will assist you in selling and recommending merchandise, to maximize customer satisfaction.
• You can deliver that personal touch of a world class organization to every patron you meet.
• You have previous retail experience including proficiency with Excel, Word and POS systems.

This Seasonal position is located in Stratford, Ontario and will begin in March 2023.

The posting will be open until filled.

Job Type: Seasonal

The Festival is working diligently toward a safe and healthy workplace for everyone.  We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

If you feel you could make a meaningful contribution to the Stratford Festival, please apply by submitting your resume and cover letter in a single PDF to:

Seasonal Maintenance (Housekeeping)

This position reports to the Head of Maintenance or designate and is part of the Facilities team. 

Maintenance 1 Responsibilities: To perform cleaning and housekeeping duties inside and outside the Stratford Festival's facilities.  Duties and responsibilities shall include but not be limited to the following:

• Perform daily cleaning, housekeeping or other duties throughout all Stratford Festival facilities as assigned.  Use proper equipment and cleaning supplies at all times.
• Daily cleaning duties but not limited to as follows:  sweep, mop, scrub and wash floors.   Vacuum carpets, furniture, drapes and other fabrics.  Dust and clean walls, doors, windows, woodwork, blinds, and furniture.  Stocking and supplies to all areas as required.
• Remove garbage from all areas interior and exterior, including consolidating recyclable materials for pick-up.  Deliver garbage and recycle bins to waste collection area.  Pick up of grounds as required.
• Perform room set-up for meetings, lectures, conferences, special events, etc., as required.
• To log, note, or otherwise participate in communication logs, checklists, inventory control, etc.
• Notify the Head of Maintenance of repairs and maintenance work for the building and equipment.
• To perform and assist with emergency maintenance duties as required, ie. Floods, spills, etc.
• Respond in a professional, polite and helpful manner when liaising with patrons and staff. This includes communication and response with staff on radio headsets.
• Adhere to the Festival's Health and Safety Policy and Procedures guidelines.  Comply with fire, safety and other emergency practices.  Inform the Facilities Manager/Head of Maintenance of any condition observed to be unsafe.
• Perform other related duties within the job classification as assigned.

Maintenance 1 Qualifications:

• Ability to perform the physical requirements of the job (regular light to moderate lifting and carrying; occasional heavy lifting (up to 50lbs)

Maintenance 1 Hourly Rate: Currently $21.43

This posting will be open until the position is filled.

This Seasonal, unionized position is located in Stratford, Ontario and will begin as soon as possible. This position will require the candidate to embrace a flexible work schedule which includes evenings, weekends and holidays as scheduled. The contract does not include a guarantee of hours.

Job Type: Seasonal

The Festival is working diligently toward a safe and healthy workplace for everyone.  We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

If you feel you could make a meaningful contribution to the Stratford Festival, please apply by submitting your resume and cover letter in a single PDF to:

Tour Guide

We are looking for an energetic and enthusiast group of people to join our Audience Development team as Tour Guides for our 2023 season. This year we are proud to offer our guests three ways to explore our Theatres while they are visiting us. Whether they are watching our Festival stage change right before their eyes during a Set Changeover Experience, see history in the making while they explore our Festival Treasures in our Archives and Warehouse tours or go behind the curtains at the Avon, Tom Patterson and Festival theatres as we assist the Forum team with their backstage tours.  Our Guides will report to the Manager of Patron Services, and have the opportunity to learn all about the history, spaces, technology and people that continue to shape our future here at the Stratford Festival.  As a tour guide, the successful candidates will be an ambassador of the Stratford Festival and play a vital role in our patron's experience. Successful candidates will demonstrate a passion for the arts, a strong knowledge of the organization as well as exceptional communication skills.

Responsibilities:

• Provide friendly, helpful and informative tours.
• Create a positive first impression of the Stratford Festival.
• Act as an ambassador for the organization.
• Offer our patrons exceptional customer service.
• Provide relevant, factually correct and comprehensive information to entertain and inform our guests.
• Ensure a safe environment for all patrons participating in our tours.

Qualifications:

• Strong public speaking skills
• Excellent memory - guides work without a script
• Motivated, energetic, cooperative and enthusiastic
• Excellent customer service skills
• Charismatic and outgoing
• Responsible and hardworking
• Excellent verbal and written communication
• Effective and supportive team player
• Strong knowledge of the Stratford Festival and the City of Stratford

Preference will be given to candidates with current Emergency or Standard First Aid/CPR/AED certificate.

This Seasonal position is located in Stratford, Ontario and will begin March 18, 2023.  This position will require the candidate to embrace a flexible work schedule which includes evenings and weekends as scheduled.

The posting will remain open until filled.

Job Type: Seasonal

The Festival is working diligently toward a safe and healthy workplace for everyone.  We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you have the qualifications to fill this role and feel you could make a meaningful contribution to the Stratford Festival, please apply by submitting your resume and cover letter in a single PDF to: