Associate Director, Food & Beverage

Reporting to the Director of Audience Development, your primary responsibility will be to plan and direct the Stratford Festival's food and beverage operations. Your portfolio will include extensive food and beverage operations, with a staff cafeteria, licensed café, multiple bars and a robust catering business. 

The successful candidate will provide leadership to the senior culinary and service team leaders, who together oversee the recruitment, training, and performance management of a large seasonal chef and service staff team.  The role will require hands-on leadership of a wide variety of events, including frequent evening and weekend responsibilities.

Responsibilities:

• Develop and implement the annual plan for the Festival's food and beverage operations with an eye to optimizing revenue and enhancing the on-site experience.
• Hands-on leadership of a wide variety of events, leading seasonal culinary and service teams with a wide variety of skill and experience levels.  Coaching, training, and developing staff through a wide variety of culinary events will be an important element of success in the role.
• Represent the Festival to internal and external contacts on all facets related to its food and beverage offering.
• Negotiate vendor contracts, and when appropriate, coordinate with the Festival's corporate sponsorship team.
• Establish internal policies and procedures, working closely with the Finance department to implement purchasing and inventory controls.
• Hire, train and manage all staff and supervisors, motivating them to sales targets and service objectives.
• Lead all facets of alcohol sales including up-to-date knowledge of evolving regulations and all facets of facility licensing requirements.
• Contribute to the broader guest experience, working collaboratively with managers and staff across the Festival to deliver seamless enhancement to their visit.
• Other duties as required.

Qualifications:

• Minimum of 5 years management experience in the event, restaurant, or hospitality sector with proven leadership skills.
• Post-Secondary education in a recognized Food and Beverage/Hospitality or related field, plus advanced knowledge of all regulations affecting the food service and liquor sales industry.
• Ability to build rapport and effective relationships with internal and external customers as well as staff.
• Ability to work in high pressured situations and apply solid problem solving skills.
• Ability to delegate and work independently anticipating event and team needs.
• Proven ability to manage multiple projects and events simultaneously.
• Advanced financial acumen to ensure accurate forecasting and ongoing alignment to budgets.

This full time position is located in Stratford, Ontario and will begin January 11, 2022.  Hours will be variable according to varied requirements week-to-week with frequent evening and weekend work.

Job Type: Full Time

Annual Salary: $61,100-$76,375

The Festival is working diligently toward a safe and healthy workplace for everyone.  We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

As a condition of hire, all successful job candidates must be fully vaccinated against COVID-19 and provide proof of full vaccination at time of contracting. This condition is subject to the provisions of the Human Rights Code.

If you have the qualifications to fill this role and feel you could make a meaningful contribution to the Stratford Festival, please apply by submitting your resume and cover letter in a single PDF by 5:00pm on December 6, 2021 to:

COVID Compliance Officer - 2 positions available

This position reports to the Director of Human Resources or designate and is part of the Human Resources team. The compliance officer's main role is to ensure adherence to the Stratford Festivals COVID Reopening Manual and Safe Operating Procedures pertaining to COVID-19 and other health & safety measures. 

Responsibilities:

• Work with two other COVID Compliance Officers to monitor the day to day activities of assigned venue(s)/facilities to ensure COVID safety rules are maintained for artists, staff, and audiences
• Administer the Festival's rapid testing program, by maintaining a database of who requires testing; ordering and distributing testing kits; providing instruction to staff and artists; and ensuring compliance with required rapid testing frequencies
• Assist with updates to the COVID safety manual and Safe Operating Procedures, as regulations and public health standards evolve
• Work proactively with various departments to trouble shoot COVID compliance challenges and implement required safety standards
• Participate in an organization-wide COVID safety implementation team
• Ensure COVID safety compliance through routine audits of work areas to evaluate work practices, procedures, and facilities, with follow up to department heads as needed
• Liaise with Director of Human Resources any COVID-related questions or best practices
• Verify required compliance training for all staff is provided
• Coach staff and managers to assist with implementation and monitoring of the safety plan
• Manage confidential health information

Qualifications:

• Experience enforcing health & safety rules as a supervisor, JHSC member or equivalent would be an asset
• Ability to adapt to varying work environments, possesses a strong pro-active work ethic and quickly adapts to new responsibilities
• Demonstrated ability to implement and administer programs on an organization wide level
• Excellent verbal and written English skills
• Excellent organizational skills and computer skills
• Ability to work well in stressful situations and exercise sound judgement in a fast paced environment
• Ability to advise and guide departments to implement necessary changes
• Ability to work well in a team environment
• Proven ability to manage with confidence
• Proven ability to maintain the strictest confidentiality
• Experience maintaining and enforcing policy/protocol with staff, management and artists

Preference will be given to candidates with experience working within the performing arts industry.

This temporary full time contract position is located in Stratford, Ontario. The successful candidate is required to be available for the following contract timelines:

Contract 1: Early February-October 31, 2022

Contract 2: Early March-October 31, 2022

This position will require the candidate to embrace a flexible schedule which includes working evenings and weekends as required.

Job Type: Temporary full time contract

Hourly Rate: $25/hour

The Festival is working diligently toward a safe and healthy workplace for everyone.  We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

As a condition of hire, all successful job candidates must be fully vaccinated against COVID-19 and provide proof of full vaccination at time of contracting. This condition is subject to the provisions of the Human Rights Code.

If you have the qualifications to fill this role and feel you could make a meaningful contribution to the Stratford Festival, please apply by submitting your resume and cover letter in a single PDF by 5:00pm on December 20, 2021 to:

Equity, Diversity and Inclusion Coordinator

(12-month contract)

This position reports to the Executive Director until the Director of Equity, Diversity and Inclusion (EDI) is recruited. This successful candidate will be part of the EDI Department team. The EDI Coordinator will facilitate the Festival's efforts to heighten its cultural competency and to implement the strategy to support an inclusive company culture shift. Providing support to the team, the programs, and fulfilling the Festival's mission in a truly intersectional and inclusive way.

Responsibilities:

• Coordinate and support mega-ARC - the Festival's anti-racism committee. Tasks include scheduling meetings, setting agendas, tracking action items and taking minutes.
• Coordinate the pre-rehearsal orientation (PRO). Tasks include establishing the work plan for the PRO sessions in collaboration with representatives from the Director's Office and members of mega-ARC, recruiting facilitators for the sessions, scheduling the sessions and coordinating check-in's through the rehearsal and performance periods. 
• Coordinate implementation of the Pathways to Cultural Belonging in tandem with team members from Production and the Director Office's and from mega-ARC. The Pathways is an inventory of cultural elements associated with each production.
• Collect data, conduct assessment, and prepare reports for diversity and inclusion initiatives.
• Collaborate with the Human Resource department to recommend professional development, recruitment strategies, etc.
• Facilitate a review of the Living Guidelines for each production with members of the creative and production teams. The Living Guidelines is a malleable list of questions and conversation-starters designed to explore the cultural implications for each production.
• Coordinate anti-racism, anti-oppression and cultural competency training. Identify suppliers based on feedback and input from stakeholders from across the organization. Facilitate scheduling of the training sessions and track training participation. The anti-oppression training is delivered to all Festival staff, company and volunteers.
• Adhere to the Stratford Festival Health & Safety Commitment and Procedures, and ensure that safe work practices and policies are supported and enforced within the reporting structure.

Qualifications:

• Degree or equivalent education and experience.
• Minimum of 2 years' experience in an administrative capacity preferably within a theatre, education or non-profit setting.
• Passion for and foundational knowledge about racial and gender justice issues, and inclusion concepts like intersectionality required.
• Demonstrated cultural competency across multiple communities. Experience working within underrepresented/marginalized communities a plus.
• High emotional intelligence and ability to triage sensitive situations.
• Excellent active listening skills.
• Flexibility with work schedule; sometimes working in evenings and on weekends.
• Well-organized, detail-oriented, goal-driven and confirmed ability to prioritize and manage multiple projects with a positive attitude, meeting tight deadlines in a fast-paced, highly collaborative environment.
• Must be self-motivated.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite.

This full time contract position is located in Stratford, Ontario and will begin in January of 2022.

Job Type: 12-month contract

 Annual Salary: $47,000 - $59,000

 The Festival is working diligently toward a safe and healthy workplace for everyone.  We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

As a condition of hire, all successful job candidates must be fully vaccinated against COVID-19 and provide proof of full vaccination at time of contracting. This condition is subject to the provisions of the Human Rights Code.

If you have the qualifications to fill this role and feel you could make a meaningful contribution to the Stratford Festival, please apply by submitting your resume and cover letter in a single PDF by 5:00pm on December 3, 2021 to:

IT Technician -12 Month Contract

This position reports to the Manager of Information Technology or designate and is part of the Information Technology team. You will be responsible for resolving technical assistance requests for standard commercial and proprietary applications in a Windows 10 and Mac - networked environment

Responsibilities:

• Provide support - both hardware and software - for incoming technical assistance requests
• Record and maintain issues on Help Desk tracking software
• Analyze and solve technical problems by effectively communicating with customers and IT staff
• Escalate problems to Senior Team members when required
• Configure and install computers, printers, monitors etc.
• Lift and move computers, printers, monitors etc.
• There will be some after hours work including a rotating on-call shift

Qualifications:

• Exceptional phone skills with strong verbal and written abilities
• Ability to prioritize, organize and work independently
• Strong level of skill using / supporting Windows 10 Enterprise and Mac O/S X
• Experience with Active Directory - managing users, groups and computers
• Experience with Microsoft Office 2016/2019
• Hands on experience using and troubleshooting PC hardware and peripherals
• Experience installing Windows 10 Enterprise and Mac O/S X
• Exposure to Parallels virtualized desktop environment
• Networking experience - Switches, Routers, Wireless APs 

Preference will be given to candidates with a post-secondary diploma or higher in Information Technology or a related field.

This full time contract position is located in Stratford, Ontario and will begin as soon as possible 

Job Type: Full Time Contract (12 month) with possibility of extension

Annual Salary: $42,840 - $51,409

The Festival is working diligently toward a safe and healthy workplace for everyone.  We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

As a condition of hire, all successful job candidates must be fully vaccinated against COVID-19 and provide proof of full vaccination at time of contracting. This condition is subject to the provisions of the Human Rights Code.

If you have the qualifications to fill this role and feel you could make a meaningful contribution to the Stratford Festival, please apply by submitting your resume and cover letter in a single PDF by 5:00pm on December 8, 2021 to:

Retail Manager

Reporting to the Director of Audience Development, your primary responsibility will be to manage the Stratford Festival's retail operations, including all aspects of buying and merchandising.  You will manage a seasonal sales-associate team to ensure that the Theatre Store operations are profitable, effectively operated, and support the overall brand and mandate of the Stratford Festival.

Responsibilities:

• Oversee the design of all customized product, the purchasing of all retail offerings, and determine the store layout and in-store displays.
• Negotiate and manage royalty agreements for production-specific merchandise. 
• Prepare and manage the annual budget for the Theatre Store, ensuring that both revenue targets and expense parameters are achieved, and adjusting forecasts as appropriate. 
• Establish internal policies and procedures, working closely with the Finance department to implement purchasing and inventory controls.
• Analyze sales trends and respond by managing pricing, promotions, and all aspects of visual merchandising.
• Hire, train and manage all staff and supervisors, motivating them to reach sales targets through staff meetings, promotions, and incentive programs.
• Ensure that extraordinary customer service is delivered to Stratford Festival patrons through all retail channels, including our online retail shop.
• Other duties as required.

Qualifications:

• Minimum 5 years of related experience as a successful retail manager with proven leadership skills.
• Post -Secondary education in retail management or business.
• Strong retail sales skills with a track-record of using creative ideas to reach sales targets.
• Effective people skills with the ability to lead and motivate staff to meet and exceed sales targets.
• Strong analytical skills with an aptitude for interpreting sales data.
• Ability to work in high pressured situations and apply solid problem solving skills.
• Self-motivated with excellent time management skills.
• Online sales experience is a significant asset.

This full time position is located in Stratford, Ontario and will begin January 11, 2022. This position will require evening and weekend work, particularly through the performance Season.

Job Type: Full Time

Annual Salary: $50,993-$63,742 

The Festival is working diligently toward a safe and healthy workplace for everyone.  We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

As a condition of hire, all successful job candidates must be fully vaccinated against COVID-19 and provide proof of full vaccination at time of contracting. This condition is subject to the provisions of the Human Rights Code.

If you have the qualifications to fill this role and feel you could make a meaningful contribution to the Stratford Festival, please apply by submitting your resume and cover letter in a single PDF by 5:00pm on December 6, 2021 to: 

Call for Apprentice Stage Managers and Production Assistants (Multiple positions available)

In an effort to broaden the reach of our recruitment efforts, we are posting an open call for Apprentice Stage Managers and Production Assistants to apply for our 2022 season. The Apprentice Stage Manager positions report to the Stage Manager of a specific show and the Production Assistant positions report to the Production Stage Manager of each venue. The positions are part of the Production team.

Responsibilities:

• Apprentice Stage Manager responsibilities include but are not limited to:
  • As a member of the Stage Management team for your production, your duties will be discussed and determined by your Stage Manager and will be tailored to the needs of the Stage Management team and the production, taking into consideration your skills and experience
  • Adhere to the Stratford Festival Health & Safety Commitment and Procedures, and ensure that safe work practices and policies are supported and enforced within the reporting structure
• Production Assistant responsibilities include but are not limited to:
  • Organizational and administrative support to the Stage Management offices and PSM
  • Copy and distribute production memos and post notices regarding company information
  • Create, type, and maintain chart work
  • Type and distribute daily and weekly schedules
  • Answer phones, take messages, and direct calls
  • Distribute scheduling information to actors, coaches, cutters, and designers
  • Order office supplies
  • Assist in ensuring individuals are present for rehearsal calls, classes, and fittings
  • Adhere to the Stratford Festival Health & Safety Commitment and Procedures, and ensure that safe work practices and policies are supported and enforced within the reporting structure 

Qualifications:

• Strong organizational skills
• Exceptional interpersonal and communication skills
• Training or experience working in theatre production
• Stage Management experience
• Proficient in Microsoft Word, Excel, and Outlook

Preference will be given to candidates with a desire for a career as an Equity Stage Manager.

These seasonal positions are located in Stratford, Ontario. We are working on finalizing the schedule for the season and it is subject to change as public health information and restrictions evolve. Contract dates vary in length with some to begin in late-January and some to finish in mid-September.   

Job Type: Seasonal Contract

Apprentice Stage Manager Fee Range: $981/weekly

Production Assistant Fee Range: $866/weekly

The Festival is working diligently toward a safe and healthy workplace for everyone.  We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

As a condition of hire, all successful job candidates must be fully vaccinated against COVID-19 and provide proof of full vaccination at least five business days prior to start date. This condition is subject to the provisions of the Human Rights Code.

If you have the qualifications to fill this role and feel you could make a meaningful contribution to the Stratford Festival, please apply by completing the online form below, along with submitting your resume and cover letter in a single PDF by 5:00pm on December 3, 2021. If you submitted an application for the 2021 season, we already have your resume on file. You are welcome to submit an updated resume and cover letter. 

Online Form:  https://airtable.com/shrS4e0fYW8sKB7mT

Please note that you must complete the online form to be considered for this position. 

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Call for Stage Managers and Assistant Stage Managers

In an effort to broaden the reach of our recruitment efforts, we are posting an open call for Stage Managers and Assistant Stage Managers to apply for our 2022 season. These positions report to the Director of Production or designate and are part of the Production team.

Since we are working on finalizing the schedule for the season, we are requesting that interested applicants provide us with information regarding their availability via an online form. The season schedule is subject to change as public health information and restrictions evolve. More details will be provided to candidates who are selected for interviews. Please see below for more information on how to apply.

Responsibilities:

• Stage Manager responsibilities include but are not limited to:
  • Overseeing a production during the rehearsal period and during performances
  • Maintain and assemble prompt scripts including detailed notes on blocking
  • Maintain artistic and technical intentions of the director, producer, and designers after opening
  • Coordinate and communicate with heads of all other departments
  • Maintain records as necessary to advise the theatre and Equity on matters of company discipline, overtime, meal breaks, working environment, health and safety
  • Adhere to, implement, and enforce the Stratford Festival's Health & Safety Commitment and Procedures, and ensure that safe work practices and policies are supported and enforced within the reporting structure
• Assistant Stage Manager responsibilities include but are not limited to:
  • Organizing a production during the rehearsal period and backstage during performances
  • Prepare and maintain detailed notes and lists on props, costumes, scene timings, costume changes, actor entrances/exits, and scene changes
  • Coordinate and liaise all aspects of a production by communicating information to all departments involved on a daily basis
  • Oversee an efficient backstage area during a production by paging scenes and accounting for props and costumes
  • Adhere to, implement, and enforce the Stratford Festival's Health & Safety Commitment and Procedures, and ensure that safe work practices and policies are supported and enforced within the reporting structure 

Qualifications:

• Qualified Canadian Actors' Equity Association Stage Manager
• Exceptional interpersonal and communication skills
• Strong organizational skills
• Proficient in Microsoft Word, Excel, and Outlook

Job Type: Seasonal Contract

Fee Range: As per the fees in the Stratford Festival Addendum to the CTA

The Festival is working diligently toward a safe and healthy workplace for everyone.  We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

As a condition of hire, all successful job candidates must be fully vaccinated against COVID-19 and provide proof of full vaccination at least five business days prior to start date. This condition is subject to the provisions of the Human Rights Code.

If you have the qualifications to fill this role and feel you could make a meaningful contribution to the Stratford Festival, please apply by completing the online form below, along with submitting your resume and cover letter in a single PDF by 5:00pm on December 3, 2021. If you submitted an application for the 2021 season, we already have your resume on file. You are welcome to submit an updated resume and cover letter. 

Online Form:  https://airtable.com/shrVY1vuhQfgwbDSL

Please note that you must complete the online form to be considered for this position. 

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.