When can I buy tickets for the 2021 Season?
The ticket on-sale
dates will be confirmed as soon as we have evaluated the impact of the province
of Ontario’s reopening plan. We appreciate your patience and look forward to
welcoming you soon.
What has happened to the money I already spent on tickets for 2020?
The value of your purchases is being held as a credit on your Stratford Festival account. This credit will not expire. When we reopen, and you’re ready to come back, it will be there for you to use. To view and/or make use your credit, just log into your Stratford Festival
account online.
What can "on-account" funds be used for?
Patrons can use their non-expiring on-account funds in a number of ways: future theatre tickets, our Video On Demand productions, towards your STRATFEST@HOME subscription, membership and donations, and through our online theatre store.
How do I login?
Enter your email address and password to log into the Stratford Festival website. If you need to reset your password, you can do so easily by clicking on the words “Forgot your password?” on the login page. If you are having trouble, or have a patron file but have only
purchased tickets in-person or over the phone, please email orders@stratfordfestival.ca so that we can be sure to setup your login correctly.
I want to donate the value of my tickets to the Festival. How do I do that?
Once you log into our website, please click on “my account” at the top of the page. You’ll be taken to a page where you can donate the value of your tickets, in full or in part, in a single step.
How do I access my credit?
When shows are available for you to book, you’ll be able to use your credit as a payment method. Your credit will not expire, so you don’t need to do anything now.
When it comes time to book, you will see a box that reads “Redeem your on-account balance?” on the payment page of our shopping cart. This page is the last step, and is the same place where you would typically enter your credit card or other payment information.
I have questions specifically related to attending in 2021:
What do I do if I'm sick the day of my scheduled performance?
If you are experiencing any COVID-19 symptoms on the day of
your purchased performance, you must stay home for the safety of other guests,
staff and artists. Please call our box office at 1.800.567.1600, or email us at
orders@stratfordfestival.ca
to notify us that you will not be attending, and we will walk you through the
next steps regarding your tickets. Your options will be to exchange your
tickets, place the value on your Stratford Festival account for future use or
donate the value of the tickets to the Stratford Festival. If you choose to
leave your funds on account, that credit will not expire. As our performance
capacities are very limited this year, if you find you are unable to attend,
please contact our box office as early as possible so we can assist you with
alternative arrangements.
Will I automatically receive a credit if I miss my scheduled performance due to illness?
You must contact us before
the scheduled performance if you are sick with COVID-19 symptoms. If you miss a
performance, and have not notified us 30 minutes before your scheduled
performance, you will forfeit your ticket funds.
Am I allowed to buy tickets for people outside my household?
Yes, you can purchase for others outside of your immediate
household. If we are directed by public health officials to collect contact
information for everyone in your party, we will send you an email in advance of
the performance with a link to a secure service where you can add the contact information
and health status for the people attending with you.
Am I allowed to sit with friends?
Yes! You may view our
seating maps and can see that most of our seating is in bubbles of two to make
social distancing possible. There are limited bubbles of one, three, and four
for those who require different group sizes. Within these groupings,
individuals travelling together may sit together to watch the show.
What if we are an odd number of guests? Will I be forced to sit beside someone I do not know?
No, at time of purchase you must purchase all seats
in a “seat bubble” and only you and your guests will have access to them. If
you purchase three seats, but you’re only intending to use two of those seats,
the third seat will remain empty throughout the performance.
Will I be required to provide contact information for all patrons (not just ticket buyers)?
If we are directed by government health regulations to
collect contact information for everyone in your party, we will send you an
email in advance of the performance with a link to a secure service where you
can add the contact information and health status for the people attending with
you.
I'm American. Can I purchase tickets with the border currently closed?
Yes, you certainly may purchase while the borders are still
closed. However, if the border fails to be open for leisure travel, you will
not be able to attend and will be subject to the same policy as those who are
sick the day of their performance.
What will happen to my tickets if the Festival is forced to cancel performances?
If the Festival is required to cancel performances, we will
automatically move your ticket funds onto your Stratford Festival account, and
contact you by email with further information. The options for these funds will
be to donate, exchange tickets for a different date, or to save on account for
a later date.
If the show is cancelled, how will we be notified?
If the Festival is required to cancel a performance, we will
contact ticket holders by email as soon as we can. We encourage patrons to call
the box office to update their contact information, so that we can ensure you
receive all communications as quickly as possible. If you have no email on
file, we will contact you by phone.
If the show is cancelled, will it be rescheduled at a later date?
This is unlikely due
to our abbreviated season. In the event of a cancellation our box office will
be in touch with options including seeing another performance, retaining the
funds on account, or making a donation.
What happens if there's inclement weather?
Our canopies will offer cover should we have rain, and only
rarely do we expect to have to cancel due to extreme weather. If patrons choose
not to come due to weather, but the performance has not be cancelled by the
Festival, standard exchange policies will apply.
Will you be scanning tickets to enter the performance?
Yes, in order to
enter the premises we will scan your ticket. You may print your tickets at home
or present them on your phone/tablet.
Can you print off tickets for me if I do not have a printer?
We are encouraging a paperless environment for the safety of
guests and staff. As such, we highly recommend that you go paperless and
present your ticket on your phone or tablet. We will be able to mail your
tickets for a fee if this is preferred.
What if the performance that I want to see is sold out?
If the performance that you’re hoping to see is sold out, or does not have
an available grouping of the size you want, you can join our Waiting List. Click
here to learn more.
On the day of the performance, standby tickets
may be available. Click
here to learn more about standby tickets.
Am I able to exchange my tickets?
Yes, as in previous years, you are able to exchange your
tickets for another show date by calling our box office at least one hour
before the performance. There will be a $7.50 per ticket exchange fee, and will
depend on seating availability. As our performance capacities are very limited
this year, if you find you are unable to attend, please contact our box office
as early as possible so we may provide an opportunity for other guests to enjoy
the performance.
Haven't found the answer to your questions? Please contact us for further assistance. For ticketing related queries,
please visit Visit FAQs