Photograph of Festival Theatre exterior

TICKETING FAQS

HAVE A QUESTION?

1. Once I’ve ordered, how do I get my tickets?

One of four ways:

Deliver by Email

After sending you confirmation of your order, we’ll email your tickets as PDF files, which you can view and print with Adobe Acrobat Reader. A single PDF attachment may contain multiple tickets, each to be printed on its own page. Gift certificates will arrive as an email.  

Print@LobbyKiosk

You can also print your tickets at the self-service kiosk at the Festival Theatre. You must do this at least one hour before the performance starts. After this time, your tickets will be available for pick up at the Box Office.

Mail to Customer

Tickets can be sent by mail only if you’ve placed your order at least one month before your first performance date. We’ll charge a shipping fee of $4.00 per order (not per ticket).  

Hold at Box Office

This option isn’t available for online orders, but if you’ve ordered by phone or other means, you can ask us to hold your tickets for you to pick up. Your tickets will be available for pick up at the box office of the theatre where your first performance will be taking place. Please note that the Avon, Tom Patterson and Studio Theatre box office is open 2 hours prior to your performance time.

2. What are the handling charges applicable on tickets? 

Handling charges are $9.50 per order. An additional $4 per order fee applies if you choose to have your tickets mailed to you. 

3. I was charged a "Facilities Improvement Fee" on my ticket order – what is this? 

The Facilities Improvement Fee is a capital improvement fee to assist with the upkeep of the Stratford Festival’s infrastructure, facilities and services. The Facilities Improvement Fee of $2 per ticket is applied to each ticket purchased, and is non-refundable.

4. I made a mistake while ordering tickets online – what can I do to fix it?

If you’ve made an error in your purchase, please contact our Box Office by phone or email within 48 hours (2 business days)to discuss the exchange and return options possible.  Additional details are outlined in the FAQ below.

5. What are your policies for exchanges and returns? 

Some discounted tickets are final-sale and can’t be exchanged. However, regular-priced tickets may be exchanged for tickets to another performance, providing you return them to us at least 24 hours before the performance for which they were bought. Because our prices change during the season, you may have to pay more for your new tickets. You can’t exchange regular-priced tickets for any discounted tickets, including rush seating. Exchange fees of $7.50 per ticket applies.

We don’t offer refunds; however, if you return tickets at least one hour before the performance begins, we can give you a tax receipt for their cash value. The same exchange fees apply as above. Tickets for the Stratford Direct bus can be exchanged for another date with at least 24 hours’ notice prior to the departure time.

6. Do you offer any discounts?

There are lots of ways you can save on tickets. For details, see our  Discounts & Deals page.

7. I’m having trouble logging in or printing my tickets. What do I do?

Email our Orders Department or call the Box Office and we’ll be happy to assist you. 

8. Should I buy my ticket from a ticket resale website? 

We are not responsible for tickets purchased through unauthorized third parties such as ticket brokers or online outlets such as ticket resale websites. Tickets purchased from third parties may not be valid and may be unusable for admittance, and we cannot replace lost or stolen third-party tickets. Tickets purchased from third parties may be priced much higher than the ticket’s actual face value, and we will be unable to contact holders of such tickets about program changes or cancellations.

Help us serve you in the best manner possible by purchasing your tickets only through our website or by phone at 1800.567.1600

Haven’t found the answers to your questions? Please  contact us for further assistance.