Photograph of Festival Theatre exterior



1. Once I’ve ordered, how do I get my tickets?

One of four ways:

Deliver by Email

After sending you confirmation of your order, we’ll email your tickets as PDF files, which you can view and print with Adobe Acrobat Reader. A single PDF attachment may contain multiple tickets, each to be printed on its own page. Gift certificates will arrive as an email.  


You can also print your tickets at the self-service kiosk at the Festival Theatre. You must do this at least one hour before the performance starts. After this time, your tickets will be available for pick up at the Box Office.

Mail to Customer

Tickets can be sent by mail only if you’ve placed your order at least one month before your first performance date. We’ll charge a shipping fee of $3.50 per order (not per ticket).  

Hold at Box Office

This option isn’t available for online orders, but if you’ve ordered by phone or other means, you can ask us to hold your tickets for you to pick up. Your tickets will be available for pick up at the box office of the theatre where your first performance will be taking place. Please note that the Avon, Tom Patterson and Studio Theatre box office is open 2 hours prior to your performance time.

2. I made a mistake while ordering tickets online – what can I do to fix it?

Contact our Box Office for immediate help.

3. Do you offer any discounts?

There are lots of ways you can save on tickets. For details, see our Discounts & Deals page.

4. What are your policies for exchanges and returns? 

Some discounted tickets are final-sale and can’t be exchanged. However, regular-priced tickets may be exchanged for tickets to another performance, providing you return them to us at least 24 hours before the performance for which they were bought. Because our prices change during the season, you may have to pay more for your new tickets. You can’t exchange regular-priced tickets for any discounted tickets, including rush seating. Exchange fees apply: $6 per ticket for exchanges made by phone or in person at the Box Office; $3 per ticket for online exchanges. 

We don’t offer refunds; however, if you return tickets at least one hour before the performance begins, we can give you a tax receipt for their cash value. The same exchange fees apply as above. Tickets for the Stratford Direct bus can be exchanged for another date with at least 24 hours’ notice prior to the departure time.

5. I’m having trouble logging in or printing my tickets. What do I do?

Email our Orders Department or call the Box Office and we’ll be happy to assist you. 

6. What are the handling charges applicable on tickets? 

Handling charges vary. Online $6; in-person, telephone, email, fax or mail $9.75. An additional $3.50 applies if you choose to have your tickets mailed to you. 

7. I was charged a "Facilities Improvement Fee" on my 2017 ticket order – what is this? 

The Facilities Improvement Fee is a capital improvement fee to assist with the upkeep of the Stratford Festival’s infrastructure, facilities and services. The Facilities Improvement Fee is applied to each ticket purchased, and is non-refundable.

Haven’t found the answers to your questions? Please contact us for further assistance.