1. Once
I’ve ordered, how do I get my tickets?
One of
four ways:
Deliver
by Email
After
sending you confirmation of your order, we’ll email your tickets as PDF files,
which you can view and print with Adobe Acrobat Reader. A single PDF attachment
may contain multiple tickets, each to be printed on its own page. Gift
certificates will arrive as an email.
Print@LobbyKiosk
You can
also print your tickets at the self-service kiosk at the Festival Theatre. You
must do this at least one hour before the performance starts. After this time,
your tickets will be available for pick up at the Box Office.
Mail to
Customer
Tickets
can be sent by mail only if you’ve placed your order at least one month before
your first performance date. We’ll charge a shipping fee of $4.00 plus HST per
order (not per ticket).
Hold at
Box Office
This
option isn’t available for online orders, but if you’ve ordered by phone or
other means, you can ask us to hold your tickets for you to pick up. Your
tickets will be available for pick up at the box office of the theatre where
your first performance will be taking place. Please note that the Avon and
Studio Theatre box office is open 2 hours prior to your performance time.
2. I made
a mistake while ordering tickets online – what can I do to fix it?
If you’ve
made an error in your purchase, please contact our Box Office by phone or email within 24 hours (1
business day) to discuss the exchange and return options possible.
Additional details are outlined in the FAQ below.
3. What
are your policies for exchanges and returns?
Some
discounted tickets are final-sale and can’t be exchanged. However,
regular-priced tickets may be exchanged for tickets to another performance,
providing you return them to us at least 24 hours before the performance for
which they were bought. Because our prices change during the season, you may
have to pay more for your new tickets. You can’t exchange regular-priced
tickets for any discounted tickets, including rush seating. Exchange fees of
$7.50 plus HST per ticket applies.
We don’t
offer refunds; however, if you return tickets at least one hour before the
performance begins, we can give you a tax receipt for their cash value. The
same exchange fees apply as above. Tickets for the Stratford Direct bus can be
exchanged for another date with at least 24 hours’ notice prior to the
departure time.
4. Do you
offer any discounts?
There are
lots of ways you can save on tickets. For details, see our Discounts & Deals page.
5. I’m
having trouble logging in or printing my tickets. What do I do?
Email our
Orders
Department or call the Box
Office and we’ll be happy to assist you.
6. Should
I buy my ticket from a ticket resale website?
We are
not responsible for tickets purchased through unauthorized third parties such
as ticket brokers or online outlets such as ticket resale websites. Tickets
purchased from third parties may not be valid and may be unusable for
admittance, and we cannot replace lost or stolen third-party tickets. Tickets
purchased from third parties may be priced much higher than the ticket’s actual
face value, and we will be unable to contact holders of such tickets about
program changes or cancellations.
Help us
serve you in the best manner possible by purchasing your tickets only through
our website or by phone at 1800.567.1600
Haven’t
found the answers to your questions? Please contact
us for further assistance.