TICKETING FAQS

Ticketing FAQ

1. Once I’ve ordered, how do I get my tickets?

One of Three ways:

Deliver by Email

After sending you confirmation of your order, we’ll email your tickets as PDF files, which you can view and print with Adobe Acrobat Reader. A single PDF attachment may contain multiple tickets, each to be printed on its own page. Gift certificates will arrive as an email.  

Mail to Customer

Tickets can be sent by mail only if you’ve placed your order at least one month before your first performance date. We’ll charge a shipping fee of $4.00 per order (not per ticket).  

Hold at Box Office

This option is not available for online orders, but if you’ve ordered by phone or other means, you can ask us to hold your tickets for you to pick up. Your tickets will be available for pick up at the box office of the theatre where your first performance will be taking place. Please note that the Avon, Tom Patterson and Studio Theatre box offices are open 2 hours prior to your performance time.

2. How do I login?

To order tickets, you must login to our website. Enter your email address and password to log into the Stratford Festival website. If you need to reset your password, you can do so easily by clicking on the words “Forgot your password?” on the login page. If you are having trouble, or have only purchased tickets in-person or over the phone, please email orders@stratfordfestival.ca so that we can be sure to setup your login correctly.

3. I made a mistake while ordering tickets online – what can I do to fix it?

If you’ve made an error in your purchase, please contact our Box Office by phone or email within 48 hours (2 business days) to discuss the exchange and return options possible. Additional details are outlined in the FAQ below.

4. What are your policies for exchanges and returns? 

Some discounted tickets are final-sale and can’t be exchanged. However, regular-priced tickets may be exchanged for tickets to another performance within the same season, providing you return them to us at least 24 hours before the performance for which they were bought. Because our prices change during the season, you may have to pay more for your new tickets. You can’t exchange regular-priced tickets for any discounted tickets, including rush seating. Exchange fees of $7.50 per ticket applies. Tickets for the Stratford Direct bus can be exchanged for another date with at least 24 hours’ notice prior to the departure time.

We don’t offer refunds; however, if you return tickets at least one hour before the performance begins, we can give you a tax receipt for their cash value. The same exchange fees apply as above.

5. Do you offer any discounts?

There are lots of ways you can save on tickets. For details, see our Discounts & Deals page.

6. Will you be scanning tickets to enter the performance?

Yes, in order to enter the premises we will scan your ticket. You may print your tickets at home or present them on your phone/tablet.

7. Can you print off tickets for me if I do not have a printer?

We are encouraging a paperless environment for the safety of guests and staff. As such, we highly recommend that you go paperless and present your ticket on your phone or tablet. We will be able to mail your tickets for a fee if this is preferred, mailed orders must be made one month before first performance.

8. Should I buy my ticket from a ticket resale website? 

We are not responsible for tickets purchased through unauthorized third parties such as ticket brokers or online outlets such as ticket resale websites. Tickets purchased from third parties may not be valid and may be unusable for admittance, and we cannot replace lost or stolen third-party tickets. Tickets purchased from third parties may be priced much higher than the ticket’s actual face value, and we will be unable to contact holders of such tickets about program changes or cancellations.

If you are unsure regarding the validity of a discount or ticket you see online, please call our box office to speak with a representative to ensure authenticity.

Help us serve you in the best manner possible by purchasing your tickets only through our website or by phone at 1800.567.1600

Ticketing Policies regarding COVID:

We strongly recommend that masks be worn in our venues. As our theatres place the audience so close to the action on stage, masking helps protect not only audience members but also the actors, who cannot wear masks when performing. By keeping them safe, we all can help prevent COVID-related performance cancellations. Our onsite staff are fully vaccinated and will continue to wear masks.

For those who wish them, we offer a number of Reduced Capacity Performances, which observe additional safety measures as noted in our Care Commitment.

1. What do I do if I'm sick the day of my scheduled performance?

If you are experiencing any COVID-19 symptoms on the day of your purchased performance, you must stay home for the safety of other guests, staff and artists. Please call our box office at 1.800.567.1600, or email us at orders@stratfordfestival.ca to notify us that you will not be attending at least 1 hour prior to the production, and we will walk you through the next steps regarding your tickets. Your options will be to exchange your tickets without fees to see a future performance, donate the value of the tickets to the Stratford Festival or place the funds on a voucher for future use.

2. Will I automatically receive a credit if I miss my scheduled performance due to illness?

You must contact us before the scheduled performance if you are sick with COVID-19 symptoms. If you miss a performance, and have not notified us 1 hour before your scheduled performance, you will forfeit your ticket funds.

3. Are there any COVID procedures I should be aware of before attending a show?

Stratford Festival patrons are responsible for complying with all COVID regulations regarding entry. For the safety of our patrons and staff, we strongly recommend that masks be worn in our venues. At this time, food and beverages are not allowed in the auditoriums but can be enjoyed in the lobbies or outside.

4. I'm American. Am I able to purchase tickets now?

We are excited that the border has reopened. Please continue to check travel requirements, restrictions and reentry requirements to the United States in advance of your trip, as this information may change. Additional information to help plan your visit can be found using these links:  Requirements to Enter Canada and  Check Your Qualifications. At this time, entry to the Stratford Festival also continues to include screening and valid proof of vaccination (or valid medical exemption). Our policy will be reviewed at the end of April.

2020 Ticket Questions

1. What has happened to the money I already spent on tickets for 2020?

The value of your purchases is being held as a credit on your Stratford Festival account if it has not already been used. This credit will not expire. When we reopen, and you’re ready to come back, it will be there for you to use. To view and/or make use of your credit, just log into your Stratford Festival account online.

2. What can "on-account" funds be used for?

Patrons can use their non-expiring on-account funds in a number of ways: future theatre tickets, towards your STRATFEST@HOME subscription, membership and donations, and through our online theatre store.

3. I want to donate the value of my tickets to the Festival. How do I do that?

Once you log into our website, please click on “my account” at the top of the page. You’ll be taken to a page where you can donate the value of your tickets, in full or in part, in a single step. If you’re having trouble, our box office is happy to help at 1.800.567.1600.

4. How do I access my credit?

When shows are available for you to book, you’ll be able to use your credit as a payment method. Your credit will not expire, so you don’t need to do anything now.

When it comes time to pay, you will see a box that reads “Redeem your on-account balance?” on the payment page of our shopping cart. This page is the last step, and is the same place where you would typically enter your credit card or other payment information.

Haven't found the answer to your questions? Please contact us for further assistance.