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TICKETING FAQS

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When can I buy tickets for the 2021 Season?

Click here for ticket on-sale dates.

What has happened to the money I already spent on tickets for 2020?

The value of your purchases is being held as a credit on your Stratford Festival account. This credit will not expire. When we reopen, and you’re ready to come back, it will be there for you to use. To view and/or make use your credit, just log into your Stratford Festival account online.

What can "on-account" funds be used for?

Patrons can use their non-expiring on-account funds in a number of ways: future theatre tickets, our Video On Demand productions, towards your STRATFEST@HOME subscription, membership and donations, and through our online theatre store.

How do I login?

Enter your email address and password to log into the Stratford Festival website. If you need to reset your password, you can do so easily by clicking on the words “Forgot your password?” on the login page. If you are having trouble, or have a patron file but have only purchased tickets in-person or over the phone, please email orders@stratfordfestival.ca so that we can be sure to setup your login correctly.

I want to donate the value of my tickets to the Festival. How do I do that?

Once you log into our website, please click on “my account” at the top of the page. You’ll be taken to a page where you can donate the value of your tickets, in full or in part, in a single step.

How do I access my credit?

When shows are available for you to book, you’ll be able to use your credit as a payment method. Your credit will not expire, so you don’t need to do anything now.

When it comes time to book, you will see a box that reads “Redeem your on-account balance?” on the payment page of our shopping cart. This page is the last step, and is the same place where you would typically enter your credit card or other payment information.

I have questions specifically related to attending in 2021:

What do I do if I'm sick the day of my scheduled performance?

If you are experiencing any COVID-19 symptoms on the day of your purchased performance, you must stay home for the safety of other guests, staff and artists. Please call our box office at 1.800.567.1600, or email us at orders@stratfordfestival.ca to notify us that you will not be attending, and we will walk you through the next steps regarding your tickets. Your options will be to exchange your tickets, place the value on your Stratford Festival account for future use or donate the value of the tickets to the Stratford Festival. If you choose to leave your funds on account, that credit will not expire. As our performance capacities are very limited this year, if you find you are unable to attend, please contact our box office as early as possible so we can assist you with alternative arrangements. 

Will I automatically receive a credit if I miss my scheduled performance due to illness?

You must contact us before the scheduled performance if you are sick with COVID-19 symptoms. If you miss a performance, and have not notified us 30 minutes before your scheduled performance, you will forfeit your ticket funds.

Am I allowed to buy tickets for people outside my household?

Yes, you can purchase for others outside of your immediate household. If we are directed by public health officials to collect contact information for everyone in your party, we will send you an email in advance of the performance with a link to a secure service where you can add the contact information and health status for the people attending with you. 

Am I allowed to sit with friends?

Yes! You may view our seating maps and can see that most of our seating is in bubbles of two to make social distancing possible. There are limited bubbles of one, three, and four for those who require different group sizes. Within these groupings, individuals travelling together may sit together to watch the show.

What if we are an odd number of guests? Will I be forced to sit beside someone I do not know?

No, at time of purchase you must purchase all seats in a “seat bubble” and only you and your guests will have access to them. If you purchase three seats, but you’re only intending to use two of those seats, the third seat will remain empty throughout the performance. 

Will I be required to provide contact information for all patrons (not just ticket buyers)?

If we are directed by government health regulations to collect contact information for everyone in your party, we will send you an email in advance of the performance with a link to a secure service where you can add the contact information and health status for the people attending with you. 

I'm American. Can I purchase tickets?

We are excited that the border has reopened.  Continue to check travel requirements, restrictions and reentry requirements to the United States in advance of your trip, as this information may change. Additional information to help plan your visit can be found using these links: Requirements to Enter Canada and Check Your Qualifications.

If the show is cancelled, how will we be notified?

If the Festival is required to cancel a performance, we will post information on a link from our website homepage. Click here to visit the status page.

If the show is cancelled, will it be rescheduled at a later date?

This is unlikely due to our abbreviated season. In the event of a cancellation our box office will be in touch with options including seeing another performance, retaining the funds on account, making a donation, or arranging a refund.

What happens if there's inclement weather?

Our canopies will offer cover should we have rain, and only rarely do we expect to have to cancel due to extreme weather. If patrons choose not to come due to weather, but the performance has not be cancelled by the Festival, standard exchange policies will apply.

Will you be scanning tickets to enter the performance?

Yes, in order to enter the premises we will scan your ticket. You may print your tickets at home or present them on your phone/tablet.

Can you print off tickets for me if I do not have a printer?

We are encouraging a paperless environment for the safety of guests and staff. As such, we highly recommend that you go paperless and present your ticket on your phone or tablet. We will be able to mail your tickets for a fee if this is preferred. 

What if the performance that I want to see is sold out?

If the performance that you’re hoping to see is sold out, or does not have an available grouping of the size you want, you can join our Waiting List. Click here to learn more.

On the day of the performance, standby tickets may be available. Click here to learn more about standby tickets.

Am I able to exchange my tickets?

Yes, as in previous years, you are able to exchange your tickets for another show date by calling our box office at least one hour before the performance. There will be a $7.50 per ticket exchange fee, and will depend on seating availability. As our performance capacities are very limited this year, if you find you are unable to attend, please contact our box office as early as possible so we may provide an opportunity for other guests to enjoy the performance.

Haven't found the answer to your questions? Please contact us for further assistance. For ticketing related queries, please visit Visit FAQs