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Photograph of Festival Theatre exterior

VISIT FAQS

THEATRE POLICIES AND MORE

For ticketing related queries, please visit:

TICKETING FAQ  

For Member related queries, please visit:

MEMBER FAQ  




1. How do I get to the Stratford Festival?

Located in the city of Stratford, Ontario, we are linked to Highway 401 by Highway 8 or by Perth Road113/County Road 6. Stratford is within a three-hour drive of four major border crossings from the United States. For more information and maps to our venues, please visit our Getting Here page.  

2. Is parking available at the theatres?

Please visit our Theatre Maps & Guides page for parking maps and detailed options while attending our theatres. Be sure to check out city parking options! City core parking map

3. What taxi/public transit services does Stratford have?

  • City Cabs         519.272.2222
  • Radio Cab        519.271.4242
  • Festival Cab     519.508.8888
  • Stratford Taxi    519.272.0101

City Buses
Phone:  519.271.0250, extension 264
Website: Stratford Transit

4. Will you be offering the Stratford Direct Bus service from Toronto and Kitchener-Waterloo?

For the 2023 season, we will be offering the Stratford Direct Bus Service from Toronto. Our Vaughan, Kitchener-Waterloo line remains paused for the season.  

5. Do the theatres offer bar and food service?

Light lunches and dinners, beverages, pre-ordered picnic packages and snacks are available at the Festival and Tom Patterson Theatres. Snacks and beverages are also available at our other theatres. For more details, please visit our On-Site Amenities page.

6. Are children welcome to attend performances at the Festival?

Much of our programming is accessible to children aged 10 and up, and some productions may be fine for younger children. Babes in arms and children under the age of two are not permitted in the auditorium. Children over the age of two are required to have their own ticket and must sit in their own seat.

If you have questions about suitability, please call our Box Office or check the audience advisory information provided on our production pages. We also recommend that minors be seated next to their parents/guardians.

Unaccompanied minors under the age of 12 are discouraged. 

7. May I take pictures or make recordings? 

Photographs may not be taken and recordings are not permitted at any time during the performance; however, we encourage you to create visual mementos of your family and friends enjoying their Stratford Festival experience. Photos and video may be taken before the performance and during the interval.

8. Are there any theatre etiquette guidelines to keep in mind?

Please turn off all mobile devices once you’re seated so that no one will be disturbed during the performance. You’re welcome to bring bottled water or beverages in our lidded theatre cups into the auditorium – but, please, no other food or drinks.

9. What is the Festival's scent policy? 

In consideration of others, we ask our guests to refrain from wearing scented products. While we cannot guarantee a scent-free environment, should you have an allergy to scented products and need to be moved from your original seating location, please see the House Manager.

10. Does the Stratford Festival have a dress code?

We do not have a dress code, though many of our patrons do like to dress up for the occasion! Whether you choose casual or more formal attire, consider bringing a light sweater or jacket, as our theatres are air-conditioned. For the comfort and safety of others attending the performance who have allergies or intolerances, please consider using scented products sparingly, or foregoing them altogether.

11. What are your late and/or readmission policies?

If you arrive late for a performance, or have to leave one for any reason, our ushers will make every effort to find you a seat during a suitable break. Please be advised that this may not be the seat you are ticketed for.

12. What accessibility assistive services are offered at the theatres?

We are committed to making everyone’s theatre experience extraordinary. Our facilities are accessible, and we offer assistive devices and services to patrons as and when required. Please see our Accessibility page for more details.

13. May I bring my backpack, bag or suitcase into the theatre?

We ask that you leave all coats, bags and all large personal items at home.  If you do choose to bring large items, they will be stored separated from you in the theatre area, and we reserve the right to search any bag entering our facility.

14. Do the theatres have free Wi-Fi?

Free Wi-Fi is available in all of our theatre lobbies. As a courtesy to the actors and your fellow patrons, please completely turn off all electronic devices prior to a performance.

15. Where can I stay?

Our Visit pages list a wide range of accommodations, as well as dining and leisure options.

16. Are there any COVID protocols I’ll need to follow when visiting the Stratford Festival?

The Festival follows all public health directions regarding actions required to keep patrons, actors and staff safe. At this time there are no COVID protocols in place, though we continue to encourage masking for anyone that wishes to wear one. We also request that you stay home if unwell, and contact our Box Office to rebook your tickets.

17. Will I have to be vaccinated to come?

No, the Stratford Festival does not require proof of vaccination for guests visiting our theatres.