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ACCESSIBILITY

MORE DETAILS

For guests with low vision

Audio Described Performances

Audio-described performances are designed for patrons who are blind or have low vision. Delivered via headset, the live audio description gives details of costumes, sets, and key on-stage action, supplementing the spoken dialogue without interfering with it.

For more details and dates: stratfordfestival.ca/AudioDescribed

Magnifying Sheets

Magnifying sheets may be borrowed from the House Manager.


For guests with restricted mobility

Accessible and Mobility seating

We offer accessible and mobility seating in all our theatres. While all theatres are equipped with handrails, please note that regular seating areas at the Studio Theatre and in the Avon Theatre balcony are quite steeply inclined. The Avon balcony level can be reached by elevator; however, there are steps leading to the seats.

Wheelchair Accessibility

Our theatres also feature special-access washrooms, motorized door controls and elevators in multi-level buildings. Patrons are welcome to bring their own assistive devices; however large devices such as walkers must be stored outside the auditorium during performances.

Special Parking Access

Pre-paid special-access parking is available with a valid permit. These spaces are limited, so please reserve when booking tickets. The City of Stratford also provides unreserved special-access parking in Upper Queen’s Park adjacent to the Festival Theatre, as well as near our other theatres. Metered parking is free throughout the City of Stratford in designated spaces with a valid permit.

For more details: stratfordfestival.ca/Parking

For guests who require support persons

Support Persons

We welcome support persons who provide services or assistance with communication, mobility, personal care, medical needs, or access to our facilities. Support persons must have their own valid tickets for performances or events that have assigned seating, and admission prices will be charged for both attendees based on seating location chosen. Complimentary admission for one support person will be granted with a valid CNIB card or Access 2 card. The Festival will consider additional requests on a case-by-case basis.

For guests who are deaf, deafened, or hard of hearing

Hearing Assistance

Our theatres offer wireless radio-frequency hearing-assistance receivers that are also compatible with t-coil-equipped hearing aids and cochlear implants. For optimal performance, guests are encouraged to bring their own headphones, though we do have a limited number that we can lend. Please reserve your hearing-assistance device when booking your ticket.

American sign Language

American Sign Language (ASL) interpretation will be available on selected dates throughout the season.

For more details: stratfordfestival.ca/ASL

For guests with scent allergies or sensitivities

Scent Allergies or Sensitivities

While we encourage our guests to refrain from wearing heavily scented products, we cannot guarantee a scent-free environment. Should you have an allergy to scented products and need to be moved from your original seating location, please see the House Manager.

Additional information

Service Animals

Service animals are welcome; please advise the Box Office when ordering to ensure you are assigned appropriate seating.

Additional open-captioned, audio-described, and ASL performance dates may be available to groups of 20 or more for performances after July 1. Please contact Joanne Schalk, jschalk@stratfordfestival.ca, for more information. 

Reduced Capacity Performances

Reduced Capacity Performances If you don’t yet feel comfortable returning to a full theatre, you can still enjoy live performance as part of a smaller audience. Choose one of our Reduced Capacity performances, where your party will be physically distanced from others, and capacity will be limited.