Ticket sales are
non-refundable, however they may be exchanged or returned for a credit subject
to the Ticket Policies outlined below.
request a refund for up to thirty (30) days from the date of purchase on all
retail purchases, excluding gift certificates, tickets, and digital products,
including those purchased on demand.
All items must
be returned unopened and in their original packaging. The Stratford Festival
Shop reserves the right to inspect and verify the condition and saleability of
returned products prior to issuing a refund. Promotional discounts have no
monetary return value and are not subject to refund.
responsible for return shipping costs and must ensure that the returned product
is packaged safely and arrives to the Stratford Festival Shop in a good and
saleable condition. The Stratford Festival Shop assumes no liability with
respect to lost or damaged goods if such loss or damage occurs during return
are non-refundable unless the product is defective upon arrival or there has
been an error on the part of the Stratford Festival Shop in fulfillment of the
Festival Shop’s sole responsibility for warranty claims is limited to the
refund policy as set out herein. Save and except for the refund policy the
Stratford Festival and the Stratford Festival Shop make no warranty,
representation, or guarantee respecting any new product, whether express or
implied, including, without limitation, warranties of merchantability or
fitness for purpose.
Limitation of Liability
In no event
shall the Stratford Festival or Stratford Festival Shop be liable to the Patron
for any special, direct, indirect, consequential, or punitive damages, losses,
injury, costs, or expenses of any nature related to any product.
Festival and Stratford Festival Shop’s total aggregate liability to the Patron
for any and all claims, whether in contract, tort, warranty, or otherwise,
shall be limited to the purchase price of such product plus $5.00 CDN in
respect of shipping charges where applicable.
are not subject to monetary refund but may be exchanged for a future
performance in the same season, or returned for Stratford Festival credit. All
ticket exchanges or returns are subject to an administrative charge of $7.50
CDN per ticket, which may be waived at the discretion of the Stratford Festival
in the event Patrons are required to self-isolate or in the event of a
the box office by phone at 1-800-567-1600 or by email at email@example.com with
respect to requests for ticket exchange or return and review the Stratford
Festival’s FAQ pages for policies relating to tickets and live performances
(accessible here and
scheduled for the 2021 Stratford Festival Season held outdoors will be weather
permitting and subject to restrictions imposed in response to COVID-19 by
governmental and public health authorities. Patrons to any performance
during the 2021 Stratford Festival Season must review and accept the Stratford
Festival’s “Live Performance Terms and Conditions” prior to purchase and as a
pre-condition of attendance at the performance (accessible here).
Purchases & STRATFEST@HOME Policy
purchases and subscriptions to STRATFEST@HOME are final. Please note that
STRATFEST@HOME subscriptions are also subject to the Stratford Festival’s
“STRATFEST@HOME Terms and Conditions” (accessible here).