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Photograph of Festival Theatre exterior

VISIT FAQS

THEATRE POLICIES AND MORE

1. How do I get to the Stratford Festival?

Located in the city of Stratford, Ontario, we are linked to Highway 401 by Highway 8 or by Perth Road113/County Road 6. Stratford is within a three-hour drive of four major border crossings from the United States. For more information and maps to our venues, please visit our Getting Here page. 

2. Is parking available at the theatres?

Please visit our Theatre Maps & Guides page for parking maps and detailed options while attending our theatres. Be sure to check out city parking options!  City core parking map

3. What taxi/public transit services does Stratford have?

  • City Cabs         519.272.2222
  • Radio Cab        519.271.4242
  • Festival Cab     519.508.8888
  • Stratford Taxi    519.272.0101

City Buses
Phone:  519.271.0250, extension 264
Website: Stratford Transit

4. Will you be offering the Stratford Direct Bus service from Toronto and Kitchener-Waterloo?

We have made the difficult decision to pause our Stratford Direct Bus Service for the 2021 season as capacity constraints and government health protocols have impacted our ability to offer the service. We look forward to resuming again in the future season.

5. Are children welcome to attend performances at the Festival?

Much of our programming is accessible to children aged 10 and up, and some productions may be fine for younger children. Unfortunately, babes in arms and children under the age of two are not permitted in the auditorium. Children over the age of two are required to have their own ticket and must sit in their own seat.

If you have questions about suitability, please call our Box Office or check the audience advisory information provided on our production pages. We also recommend that minors be seated next to their parents/guardians.

Unaccompanied minors under the age of 12 are discouraged. 

6. Can I take pictures or make recordings? 

We encourage you to create visual mementos of your family and friends enjoying their Stratford Festival experience. Photos and video can be taken before the performance and during the interval; however, at no time can they be taken during the performance.

7. Are there any theatre etiquette issues to keep in mind?

Please turn off all mobile devices once you’re seated so that no one will be disturbed during the performance. You’re welcome to bring bottled water or beverages in our lidded theatre cups into the auditorium – but, please, no other food or drinks. 

8. What are your late and/or readmission policies?

If you arrive late for a performance, or have to leave one for any reason, our ushers will make every effort to find you a seat during a suitable break. Please be advised that this may not be the seat you are ticketed for.

9. What accessibility assistive services are offered at the theatres?

We are committed to making everyone’s theatre experience extraordinary. Our facilities are accessible, and we offer assistive devices and services to patrons as and when required. Please see our Accessibility page for more details.

10. What is the Festival's scent policy? 

We encourage our patrons to refrain from wearing perfume, cologne and other scented products when visiting our theatres; however, we cannot guarantee a scent-free environment. Should you have an allergy to scented products and require a change in your seating location, please see the House Manager and if possible, we will relocate you to comparable seating. Should you have severe allergies, please reach out to Guest Services prior to your scheduled visit and we will do our best to accommodate you.

11. Where can I stay?

Our Visit pages lists a wide range of accommodations, as well as dining and leisure options.

I have questions specifically related to attending in 2021: 

Why are you choosing to have your season outdoors?

We have decided on an outdoor season for a number of reasons. We have been advised that an outdoor season is the safest choice at the moment, as it allows for the flow of fresh air throughout the venue. Currently, the government’s COVID-19 reopening framework allows 100 patrons for outdoor theatre performances, while only allowing 50 patrons indoors, regardless of building capacity. Holding a performance for 50 people in a theatre that holds almost 2,000 would not make for an engaging experience for audiences or actors. As the government has stated that outdoor events are safer, we believe they are less likely to be curtailed through changes in government regulations. 

Will I have to be screened for COVID-19 before entering?

Whenever recommended by government health regulation, we will be completing a survey-style screening for patrons to enter our premises. We hope to make this available to complete online the morning before you arrive, but we will also have screeners at the theatres to make sure all patrons have completed the survey. At this time, this will not include temperature checks or nasal/oral swabs, but will update this protocol as recommended by government health authorities.

Will we have to wear masks at all times?

Patrons will be required to wear masks at all times when on Festival property, including when lining up for a performance, while inside our buildings to use the washrooms, when travelling to their seat and when seated during the performance. Masks may only be removed while seated to eat or drink. Canadian public health officials have asked that masks be worn even while outside, and we are following their recommendations. Should this recommendation change, we will update our policy accordingly. 

Will you supply masks - what kind of masks do we have to wear?

No, we will not be supplying masks to patrons, but will have some for purchase in case you have forgotten yours. Face coverings must cover the full mouth and nose. Those that are open at the top, and not snug to your skin around your nose, cheeks and jaw are not appropriate. 

Will you be enforcing "physical distancing" throughout the premises?

Physical distancing measures are required throughout our locations and will be supported with signage and with guidance from staff. Please be mindful of others and follow the directions of Stratford Festival employees.

Will I have to be vaccinated to come?

At this time, Canadian (Ontario) health regulations do not require proof of vaccination. Should this change, our policies will be updated to reflect current regulations.

Will you have washrooms available to the public?

Yes, our washrooms will be open to coincide with our building hours, which are one hour prior to any performance, and 30 minutes following. Please note this year, the performance times will be between 90 to 100 minutes with no intermission. 

Will there be an interval?

No, we will not be having intervals for any of our productions this year to avoid groups congregating outside their seating bubbles.

Will you be selling food and drink?

Yes, you will be able to purchase refreshments and snacks from our onsite bars when you attend a performance. This year we also have both take-away and exclusive premium picnic options available. 

What are your cleaning procedures?

We have updated our cleaning protocols, products and shifts, with guidance from our local health unit in response to the COVID-19 virus. To ensure we are following the most up-to-date recommendations we will continue to work closely with our health unit and update our procedures as appropriate. 

What hours are the buildings open to the public?

Parking and screening will open one hour prior to the performance, and access to the theatre will be available approximately 45 minutes prior to the show. We will remain open approximately 30 minutes following the performance to allow time for a socially distanced exit. 

Can I bring my backpack, bag or suitcase into the theatre?

Our coat check is closed for the 2021 season.  We ask that you leave all coats, bags and all large personal items at home.  If you do choose to bring large items, they will be stored separated from you in the theatre area, and we reserve the right to search any bag entering our facility.

I have questions about the 2021 playbill:

Will the shows be presented in repertory this year?

No. To keep our artists and staff safe, each show is separate “production bubble.” Each show has a different cast and there will be no crossover. As well as safety, there are two other reasons behind this decision. First, it means we can provide work to a greater number of artists in 2021 than would be possible in repertory. And secondly, this means if a cast or crew member does become ill, only one show would be affected and all the other shows could go on as planned.

Will the 2020 season be presented in future seasons?

Yes, we are committed to the plays and musicals we had programmed for 2020. In 2021, Production 1 and Production 2 are included on the playbill from 2020. The other titles will be presented in the future. We hope that conditions will have improved enough that in 2022 some of the titles may be staged then. However, we recognized that it may take a number of years until all the plays originally programmed for 2020 are mounted.

When you do mount the shows that were in the 2020 season, will you cast the same actors?

We’re not in a position to commit to casting at this point as the actors may not be available to work in Stratford due to other commitments they have when the play(s) they were cast in are mounted.

Why are there no fully-staged musicals in the 2021 season?

We love our musicals just as much as you, but unfortunately it is not safe in the current COVID-19 climate to do many of the activities involved with musicals – partner dancing, lifting and singing in close proximity to other performers. Simply put, there is too much contact between actors and cast sizes are typically too large for us to create a safe environment for our musical company. 

Haven't found the answer to your questions? Please contact us for further assistance. For ticketing related queries, please visit Ticketing FAQs