1. How do I get to the
Located in the city of Stratford, Ontario, we are linked to Highway 401 by Highway 8 or by Perth Road113/County Road 6. Stratford is within a three-hour drive of four major border crossings from the United States. For more information and maps to our venues, please visit our
Getting Here page.
2. Is parking available at the
Please visit our
Theatre Maps & Guides page for parking maps and detailed options while attending our theatres. Be sure to check out city parking options!
City core parking map
3. What taxi/public transit
services does Stratford have?
- City Cabs 519.272.2222
- Radio Cab 519.271.4242
- Festival Cab 519.508.8888
- Stratford Taxi 519.272.0101
Phone: 519.271.0250, extension 264
4. Will you be offering the Stratford Direct Bus service from Toronto and Kitchener-Waterloo?
We have made the difficult decision to pause our Stratford Direct Bus Service for the 2021 season as capacity constraints and government health protocols have impacted our ability to offer the service. We look forward to resuming again in the future season.
5. Are children welcome to
attend performances at the Festival?
Much of our programming is accessible to children aged 10 and up, and some productions may be fine for younger children. Unfortunately, babes in arms and children under the age of two are not permitted in the auditorium. Children over the age of two are required to have their own ticket and must sit in their own seat.
If you have questions about suitability, please call our
Box Office or check the audience advisory information provided on our production pages. We also recommend that minors be seated next to their parents/guardians.
Unaccompanied minors under the age of 12 are discouraged.
6. Can I take pictures or make recordings?
We encourage you to create visual mementos of your family and friends enjoying their Stratford Festival experience. Photos and video can be taken before the performance and during the interval; however, at no time can they be taken during the performance.
7. Are there any theatre etiquette issues to keep in mind?
Please turn off all mobile devices once you’re seated so that no one will be disturbed during the performance. You’re welcome to bring bottled water or beverages in our lidded theatre cups into the auditorium – but, please, no other food or drinks.
8. What are your late and/or readmission policies?
If you arrive late for a performance, or have to leave one for any reason, our ushers will make every effort to find you a seat during a suitable break. Please be advised that this may not be the seat you are ticketed for.
9. What accessibility
assistive services are offered at the theatres?
We are committed to making everyone’s theatre experience extraordinary. Our facilities are accessible, and we offer assistive devices and services to patrons as and when required. Please see our
Accessibility page for more details.
10. What is the Festival's scent policy?
We encourage our patrons to refrain from wearing perfume, cologne and other scented products when visiting our theatres; however, we cannot guarantee a scent-free environment. Should you have an allergy to scented products and require a change in your seating location, please see the House Manager and if
possible, we will relocate you to comparable seating. Should you have severe allergies, please reach out to
Guest Services prior to your scheduled visit and we will do our best to accommodate you.
11. Where can I stay?
Visit pages lists a wide range of accommodations, as well as dining and leisure options.
I have questions specifically related to attending in 2021:
Will I have to be screened for COVID-19 before entering?
by government health regulation, we will be completing a survey-style screening
for patrons to enter our premises. We hope to make this available to complete
online the morning before you arrive, but we will also have screeners at the
theatres to make sure all patrons have completed the survey. At this time, this
will not include temperature checks or nasal/oral swabs, but will update
this protocol as recommended by government health authorities.
Will we have to wear masks at all times?
In the interest of reassuring all visitors to the Stratford
Festival this year that their health and safety is our number one priority, we
request that all patrons wear masks at all times when on Festival property,
including when lining up for a performance, while inside our buildings to use
the washrooms, when travelling to their seat and when seated during the
performance. Masks are only optional at our outdoor venues when physical distancing can be maintained. They are required while at an outdoor venue and physical distancing is not possible, while entering any of our buildings, including throughout
performances in the Studio Theatre and Lazaridis Hall, during tours and when guests visit the washroom.
Will you supply masks - what kind of masks are acceptable?
No, we will not be supplying masks to patrons, but will have
some for purchase in case you have forgotten yours. Face coverings must cover
the full mouth and nose. Those that are open at the top, and not snug to your
skin around your nose, cheeks and jaw are not appropriate.
Will you be enforcing "physical distancing" throughout the premises?
Physical distancing measures are required throughout our
locations and will be supported with signage and with guidance from staff.
Please be mindful of others and follow the directions of Stratford Festival
Will I have to be vaccinated to come?
At this time, Canadian (Ontario) health regulations do not
require proof of vaccination. Should this change, our policies will be updated
to reflect current regulations.
Will you have washrooms available to the public?
Yes, our washrooms will be open to coincide with our
building hours, which are one hour prior to any performance, and 30 minutes
following. Please note this year, the performance times will be between 90 to
100 minutes with no intermission. Masks must be worn inside at all times.
Will there be an interval?
No, we will not be having intervals for any of our
productions this year to avoid groups congregating outside their seating
Will you be selling food and drink?
Yes, you will be able to purchase refreshments and snacks
from our onsite bars when you attend a performance. This year we also have both
take-away and exclusive premium picnic options available.
What are your cleaning procedures?
We have updated our
cleaning protocols, products and shifts, with guidance from our local health
unit in response to the COVID-19 virus. To ensure we are following the most
up-to-date recommendations we will continue to work closely with our health
unit and update our procedures as appropriate.
What hours are the buildings open to the public?
Parking and screening will open one hour prior to the
performance, and access to the theatre will be available approximately 45
minutes prior to the show. We will remain open approximately 30 minutes
following the performance to allow time for a socially distanced exit. While we ask that you not
arrive any earlier than one hour before the performance, please arrive at least 15 minutes before the start time to allow for physical distancing while
the audience is being seated.
Can I bring my backpack, bag or suitcase into the theatre?
coat check is closed for the 2021 season. We ask that you leave all
coats, bags and all large personal items at home. If you do choose to
bring large items, they will be stored separated from you in the theatre area,
and we reserve the right to search any bag entering our facility.
I have questions about the 2021 playbill:
Will the shows be presented in repertory this year?
No. To keep our artists and staff safe, each show is
separate “production bubble.” Each show has a different cast and there will be
no crossover. As well as safety, there are two other reasons behind this
decision. First, it means we can provide work to a greater number of artists in
2021 than would be possible in repertory. And secondly, this means if a cast or
crew member does become ill, only one show would be affected and all the other
shows could go on as planned.
Will the 2020 season be presented in future seasons?
Yes, we are committed
to the plays and musicals we had programmed for 2020. In 2021, Three Tall Women and
The Rez Sisters are included on the playbill from 2020. The other titles
will be presented in the future. We hope that conditions will have improved
enough that in 2022 some of the titles may be staged then. However, we
recognized that it may take a number of years until all the plays originally
programmed for 2020 are mounted.
When you do mount the shows that were in the 2020 season, will you cast the same actors?
We’re not in a
position to commit to casting at this point as the actors may not be available
to work in Stratford due to other commitments they have when the play(s) they
were cast in are mounted.
Why are there no fully-staged musicals in the 2021 season?
We love our musicals just as much as you, but unfortunately
it is not safe in the current COVID-19 climate to do many of the activities
involved with musicals – partner dancing, lifting and singing in close
proximity to other performers. Simply put, there is too much contact between
actors and cast sizes are typically too large for us to create a safe
environment for our musical company.
Haven't found the answer to your questions? Please
contact us for further assistance. For ticketing related queries, please visit