We are committed to making your visit extraordinary. We have  programs, facilities and services to provide support and ensure you have a spectacular experience. Please see below for a description of the supports we offer. 

ASL Performances IconASL Performances

  • Select performance dates with ASL interpretation. To learn more, visit the ASL Performances webpage

Audio Described Performances IconAudio Described Performances

  • Select performance dates with live audio description, some including Touch Tours in advance of the performance. To learn more, visit the Audio Described Performances webpage

Relaxed Performances Icon    Relaxed Performances

  • Designed to welcome patrons who will benefit from a less restricted audience environment. To learn more, visit the Relaxed Performances webpage.

  OC3     Open Caption Performances

  • Select performance dates with open captioning. To learn more, visit the Open Captioned Performances  webpage.

Accessibility programs sponsored by  2019_td_white

Wheelchair Accessibility IconWheelchair Accessibility, Mobility and Oxygen

  • Wheelchair-accessible and special access seating is available in all theatres. We also have handrails in the theatres to assist you in getting to your seat.
  • The Tom Patterson and Studio Theatres, and the Avon Theatre balcony are steeply inclined and may be difficult to navigate. 
  • All theatres have special access washrooms, with motorized door controls. The Festival and Avon theatres have elevator access.
  • You are welcome to bring your own assistive device.  Large devices, like walkers are to be stored outside of the auditorium during performances.
  • If you require access to an outlet (for oxygen or other assistive device) contact our box office for details of where you can plug-in during the show. 
  • For more about our theatres, please visit the Theatre Maps & Guides page

Special Parking Access IconSpecial Access Parking

  • We have special access parking at the Festival Theatre’s Upper Parking Lot and the Tom Patterson Theatre Lot.  Spaces are limited, please reserve in advance for $15 or $20 if any remains on the day. Valid special access permit is required.
  • Municipal parking is free of charge in all metered spaces (designated or not) for individuals with accessibility permits.
  • Please visit the Theatre Maps & Guides page to locate public parking areas.

Service Animals IconService Animals

  • Service Animals are welcome; please advise the Box Office when ordering to ensure a suitable seat is reserved. 

Braille House Programs IconBraille House Programs

  • May be borrowed from our House Managers after the official opening of the performance. Programs will also be available for download for your Braille note taker.

    Magnifying Sheets IconMagnifying Sheets

    • May be borrowed from our House Managers.

    Hearing Assistance IconHearing Assistance

    • Our theatres offer wireless, assistive listening radio frequency receivers which are available to borrow at no charge. Guests are encouraged to bring their own ear-buds/headphones for optimal performance though we do have a limited number of headsets to loan out. Our listening devices are also compatible with t-coil equipped hearing aids, cochlear implants and hearing aid streamers.To ensure availability, please reserve your listening assistive device at the time of booking your ticket.  Voluntary donations are gladly accepted at the time of pick to help support all of our accessible programs.         

    Support PersonsSupport Persons

    • Support persons are welcome to provide services or assistance with communication, mobility, personal care, medical needs or access to our facilities. 
    • Support persons must have a valid ticket to performances or events that have assigned seating and admission prices will be charged for both attendees based on seating location chosen.
    • Complimentary admission for one support person will be granted with the purchase of a ticket and with a valid CNIB card or Access2Entertainment card. The Festival will consider additional requests on a case-by-case basis.

    scent imageScent Allergies/Sensitivities

    • We encourage our patrons to refrain from wearing perfume, cologne and other scented products when visiting our theatres; however, we cannot guarantee a scent-free environment. Should you have an allergy to scented products and require a change in your seating location, please see the House Manager and if possible, we will relocate you to comparable seating. Should you have severe allergies, please reach out to Guest Services prior to your scheduled visit and we will do our best to accommodate you. 

    You are welcome to review a full copy of our accessibility policies: