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ACCESSIBILITY

MORE DETAILS

For guests with low vision

Audio Described Performances

Audio described performances are designed for patrons who are blind or have low vision. A live audio describer gives details of costumes, sets and key on-stage action. Delivered via headset, the description supplements the spoken dialogue without interfering with it.

NOTE: R + J is designated for blind and low-vision patrons without supplemental audio description required.

For guests with restricted mobility

Wheelchair Accessibility, Mobility and Oxygen

We offer accessible and mobility seating in the outdoor venues located at the Festival Theatre and Tom Patterson Theatre. Accessible seats are reserved for those using wheelchairs as all other seats in our 2021 venues meet mobility requirements. special access seating in all theatres.

Our theatres also feature special-access washrooms, motorized door controls and elevators in multi-level buildings. Patrons are welcome to bring their own assistive devices; however large devices such as walkers must be stored away from the seating area during performances.

Special Parking Access

Pre-paid special-access parking is available with a valid permit. These spaces are limited, so please reserve when booking tickets. 

During the 2021 season, dropping off patrons with accessibility requirements at the theatre before parking is recommended as lots are a reasonable distance from the canopy venues. If you are travelling without a companion, please reach out to our Box Office (1.800.567.1600) so we can make arrangements to assist.

The City of Stratford also provides unreserved special-access parking in Upper Queen’s Park adjacent to the Festival Theatre, as well as near our other theatres. Metered parking is free throughout the City of Stratford in designated spaces with a valid permit.

For guests who require support persons

Support Persons

Support persons are welcome to provide services or assistance with communication, mobility, personal care, medical needs or access to our facilities. Support persons must have a valid ticket to performances or events that have assigned seating, and admission prices will be charged for both attendees. Complimentary admission for one support person will be granted with a valid CNIB card or an Access2Entertainment card - please contact our box office for assistance. The Festival will consider additional requests on a case-by-case basis.



For guests who are hard of hearing or deaf

Hearing Assistance

Our theatres offer wireless radio frequency hearing assistance receivers that are also compatible with t-coil-equipped hearing aids and cochlear implants. Guests are encouraged to bring their own headsets/earbuds but can also purchase earbuds to use onsite and take home. Please reserve your hearing assistance device at the time of booking your ticket.


For guests with scent allergies or sensitivities

Scent Allergies or Sensitivities

While we encourage our guests to refrain from wearing heavily scented products, we cannot guarantee a scent-free environment. Our performances will be held outdoors and guests with allergies or sensitivities should come prepared for any impacts this may create.

Additional information

Service Animals

Service animals are welcome; please advise the Box Office when ordering to ensure a suitable seat is reserved.