We are committed to making your visit extraordinary. We have  programs, facilities and services to provide support and ensure you have a spectacular experience. Please see below for a description of the supports we offer. 

ASL Performances IconASL Performances

  • Select performance dates with ASL interpretation. To learn more, visit the ASL Performances webpage

Audio Described Performances IconAudio Described Performances

  • Select performance dates with live audio description, some including Touch Tours in advance of the performance. To learn more, visit the Audio Described Performances webpage

Relaxed Performances Icon    Relaxed Performances

  • Designed to welcome patrons who will benefit from a less restricted audience environment. To learn more, visit the Relaxed Performances webpage.

  OC3     Open Caption Performances

  • Select performance dates with open captioning. To learn more, visit the Open Captioned Performances  webpage.

Accessibility Sponsor


Wheelchair Accessibility IconWheelchair Accessibility, Mobility and Oxygen

  • Wheelchair-accessible and special access seating is available in all theatres. We also have handrails in the theatres to assist you in getting to your seat.
  • The Tom Patterson and Studio Theatres, and the Avon Theatre balcony are steeply inclined and may be difficult to navigate. 
  • All theatres have special access washrooms, with motorized door controls. The Festival and Avon theatres have elevator access.
  • You are welcome to bring your own assistive device.  Large devices, like walkers are to be stored outside of the auditorium during performances.
  • If you require access to an outlet (for oxygen or other assistive device) contact our box office for details of where you can plug-in during the show. 
  • For more about our theatres, please visit the Theatre Maps & Guides page

Special Parking Access IconSpecial Access Parking

  • We have special access parking at the Festival theatre’s upper parking lot; $10 with a valid permit.  Spaces are limited, please reserve in advance.
  • Special access parking for the Avon and Studio Theatres is available at 175 Waterloo St S. Spots must be reserved through the Box Office.
  • Municipal parking is free of charge in all metered spaces (designated or not) for individuals with accessibility permits.
  • Please visit the Theatre Maps & Guides page to locate public parking areas.

Service Animals IconService Animals

  • Service Animals are welcome; please advise the Box Office when ordering to ensure a suitable seat is reserved. 

Braille House Programs IconBraille House Programs

  • May be borrowed from our House Managers after the official opening of the performance. Programs will also be available for download for your Braille note taker.

    Magnifying Sheets IconMagnifying Sheets

    • May be borrowed from our House Managers.

    Hearing Assistance IconHearing Assistance

    • Our theatres offer wireless radio frequency hearing assistance receivers that are compatible with t-coil equipped hearing aids and cochlear implants. Guests are encouraged to bring their own headphones for optimal performance, however we do have a limited number of headsets to loan out. To ensure availability, please reserve your hearing assistance device at the time of booking your ticket.         

    Support PersonsSupport Persons

    • Support persons are welcome to provide services or assistance with communication, mobility, personal care, medical needs or access to our facilities. 
    • Support persons must have a valid ticket to performances or events that have assigned seating and admission prices will be charged for both attendees based on seating location chosen.
    • Complimentary admission for one support person will be granted with a valid CNIB card or an Access2Entertainment card. The Festival will consider additional requests on a case-by-case basis.

    scent imageScent Allergies/Sensitivities

    • While we encourage patrons to refrain from wearing heavily-scented products, we cannot guarantee a scent-free environment
    • Should you have an allergy to scented products and need to be moved from your original seating location, please see the House Manager; if possible we will relocate you to a comparable seat in the auditorium
    • Should you have severe allergies, please reach out to before your scheduled visit and we will do our best to accommodate you

    You are welcome to review a full copy of our accessibility policies: