GROUPS

• Savings apply to groups of 10 or more attending the same performance.
• For every 20 tickets paid in full, we offer one complimentary ticket.

Payment:

• Accepted methods of payment include VISA, MasterCard, American Express, Gift Certificate and/or voucher, Canadian or U.S. cheque, electronic transfer or funds on account. The currency rate of exchange is provided on your invoice and electronic transfer, please inquire for further details.
• A $150 non-refundable deposit plus applicable tax is required upon booking.
• By paying your group order deposit, you are agreeing to our 2027 group contract terms and conditions.
• A 25% down payment is due 45 days after booking unless otherwise stated on the invoice.
• If the down payment is not received by the Due Date printed on the invoice, the order is subject to cancellation.
• Orders booked within 45 days of the performance require full payment at time of booking.
• Total remaining final ticket balance is due 45 days prior to the performance date unless otherwise stated on the invoice.
• If the final ticket balance is not received by the Due Date provided on the invoice, the order is subject to cancellation and the deposit and down payment will be forfeit.

Order Adjustments:

• Adjustments to a group order must be completed before the final balance is paid.

Cancellations:

• If it is 45 days prior to the first performance date, and the order is not paid in full, cancellation of an entire Group order is subject of the forfeit of the non-refundable deposit plus tax.
• In instances where an order has not been paid in full, Groups cancelling their entire order within 45 days of the performance will forfeit 100% of the deposit and down payment.

Returns, Exchanges:

• Tickets are non-refundable once paid in full.
• All tickets from an unpaid group order may be exchanged for an alternative performance, if available, 45 days or more prior to the performance for which the tickets were purchased.
• For orders paid in full a maximum of 10 tickets on an individual basis for an alternative date, an alternative show or an alternative seat, if available, at least 24 hours before the performance for which the ticket was purchased. Each exchanged ticket is subject to an $8.50 ticket exchange fee plus tax and any applicable differences in ticket price.

Limitations:

• The Stratford Festival reserves the right to limit the number and the location of seats available for group bookings.
• Pay-What-You-Can pricing and sale pricing is not available for Groups. 

Other:

• Guests are welcome to bring bottled water or beverages in our lidded theatre cups into the auditorium - but, please, no other food or drinks.
• We encourage a scent-free environment; please refrain from wearing perfume, cologne and other scented products when visiting our theatres.
• Please turn off all mobile devises once you're seated so that no one will be disturbed during the performance.
• Photographs may not be taken and recording are not permitted at any time during the performance.
• Please refer to our Visiting FAQ on our website for more information.
• For detailed and up-to-date information about border crossing, please visit the Department of Homeland Security website.

Questions? Send us an email or call 1.800.567.1600.

Stratford Festival: 
Groups and Schools Dept. 
P.O. Box 520 
Stratford, ON 
N5A 6V2