GROUPS

• Savings apply to groups of 10 or more attending the same performance.
• A non-refundable deposit of $150 plus applicable taxes is required upon booking.
• A 30% down payment is due 30 days after booking.
• Total remaining final ticket balance is due 45 days prior to the performance date.
• Orders booked within 45 days of performance require full payment at time of booking.
• All fully paid tickets are non-refundable, except in circumstances relating to COVID-19 when we will refund the total less the deposit. The deposit amount will remain as a credit on your account for future bookings.
• Patrons are responsible for complying with all applicable COVID regulations. For the safety of our patrons and staff, we will be requiring that masks be worn in our theatres and during performances at least until summer begins on June 21. Our staff remain fully vaccinated. We will continue to evaluate the situation and let you know about our intentions for the rest of the season by mid-June. Guest who are refused admission on this basis will be subject to regular ticketing polices.
• Beginning May 1, proof of vaccination will ONLY be required at reduced capacity performances.
• An individual who has purchased a ticket from a group may exchange the ticket on an individual basis for an alternative date, an alterative show or an alternative seat, if available, at least 24 hours before the performance for which the ticket was purchased. However, any group rate that applied to the original ticket does not apply to the new ticket. Each exchanged ticket is subject to a $7.50 ticket exchange fee plus any applicable differences in ticket price.
• Exchange vouchers may be offered for 10 or less exchanged tickets in an order, if the show date is prior to September the voucher will be valid for the current season only. If the show date is September or later the voucher will be valid until January for a booking in next years season.
• All of the tickets from a group order may be exchanged, if necessary, for an alternative show or an alternative date, if available, 45 days prior to the performance for which the tickets were purchased. Each exchanged ticket is subject to a $7.50 ticket exchange fee, no limit.  
• Accepted methods of payment include Visa, MasterCard, American Express, Canadian or U.S cheque, electronic transfer or funds on account.
• For detailed and up-to-date information about border crossing, please visit the Department of Homeland Security website.

Questions? Send us an email or call 1.800.567.1600.

Stratford Festival: 
Groups and Schools Dept. 
P.O. Box 520 
Stratford, ON 
N5A 6V2