1. Once I’ve ordered, how do I get my tickets?
One of four ways:
Deliver by Email
After sending you confirmation of your order, we’ll email your tickets as PDF files, which you can view and print with Adobe Acrobat Reader. A single PDF attachment may contain multiple tickets, each to be printed on its own page. Gift certificates will arrive as an email.
You can also print your tickets at the self-service kiosk at
the Festival Theatre. You must do this at least one hour before the performance
starts. After this time, your tickets will be available for pick up at the Box
Mail to Customer
Tickets can be sent by mail only if you’ve placed your order
at least one month before your first performance date. We’ll charge a shipping
fee of $3.50 per order (not per ticket).
Hold at Box Office
This option isn’t available for online orders, but if you’ve
ordered by phone or other means, you can ask us to hold your tickets for you to
pick up. Your tickets will be available for pick up at the box office of the
theatre where your first performance will be taking place. Please note that the
Avon, Tom Patterson and Studio Theatre box office is open 2 hours prior to your
2. I made a mistake while ordering tickets online –
what can I do to fix it?
Box Office for immediate help.
3. Do you offer any discounts?
There are lots of ways you can save on tickets. For details, see our
Discounts & Deals page.
4. What are your policies for exchanges and returns?
Some discounted tickets are final-sale and can’t be
exchanged. However, regular-priced tickets may be exchanged for tickets to
another performance, providing you return them to us at least 24 hours before
the performance for which they were bought. Because our prices change during
the season, you may have to pay more for your new tickets. You can’t exchange
regular-priced tickets for any discounted tickets, including rush seating.
Exchange fees apply: $6 per ticket for exchanges made by phone or in person at
the Box Office; $3 per ticket for online exchanges.
We don’t offer refunds; however, if you return tickets at
least one hour before the performance begins, we can give you a tax receipt for
their cash value. The same exchange fees apply as above. Tickets for the
Stratford Direct bus can be exchanged for another date with at least 24 hours’
notice prior to the departure time.
5. I’m having trouble logging in or printing my tickets.
What do I do?
Orders Department or call the
Box Office and we’ll be happy to assist you.
6. What are the handling charges applicable on tickets?
Handling charges vary. Online $6; in-person, telephone, email, fax or mail $9.75. An additional $3.50 applies if you choose to have your tickets mailed to you.
7. I was charged a "Facilities Improvement Fee" on
my 2017 ticket order – what is this?
The Facilities Improvement Fee is a capital improvement fee
to assist with the upkeep of the Stratford Festival’s infrastructure,
facilities and services. The Facilities Improvement Fee is applied to each
ticket purchased, and is non-refundable.
Haven’t found the answers to your questions? Please contact us for further assistance.